IT Helpdesk Technician II — VIP Support Desk

Chenega Professional Services Strategic Business Unit; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Job summary

Chenega MIOS in Washington, DC is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for FCC HQ and GB campuses, handling Tier II troubleshooting and workstation setup.

You will respond to end-user tickets, document incidents, and monitor SLA compliance while delivering professional, customer-focused service and training to users.

This role requires US citizenship and the ability to obtain Public Trust clearance, with a preferred CompTIA A+ certification.

Qualifications

• Bachelor’s degree in IT or related field, or 4+ years of relevant experience with HS diploma.
• US citizenship and ability to obtain Public Trust clearance.
• Pass background and drug screen.
• Active CompTIA A+ certification is preferred.

Responsibilities

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear email communications to relay pertinent information to users.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answer incoming calls routed through the automated system.
• Monitor SLA compliance for assigned tickets.

Skills

Customer service

Communication

Phone support

Multitasking

Team collaboration

Education

Bachelor’s degree in Information Technology

High school diploma or GED + 4+ years experience

Tools

CompTIA A+ certification

Job description

Chenega MIOS in Washington, DC is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for FCC HQ and GB campuses, handling Tier II troubleshooting and workstation setup.

You will respond to end-user tickets, document incidents, and monitor SLA compliance while delivering professional, customer-focused service and training to users.

This role requires US citizenship and the ability to obtain Public Trust clearance, with a preferred CompTIA A+ certification.