IT Support Specialist

NUVISIONS; North Bergen (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

8-hour shift

Training with flexible hours

Job summary

NUVISIONS in North Bergen, NJ is hiring a full-time IT Help Desk for on-site work. The role includes an 8-hour shift with health insurance and training with flexible hours.

You will support end users, troubleshoot hardware and software, configure VPNs and Wi‑Fi, and work with engineers on project tasks in a fast-paced team. The ideal candidate has experience with Windows 10/11, Active Directory, MS Outlook, and Microsoft 365, plus printer and barcode scanner knowledge.

Qualifications

• Experience troubleshooting Windows 10/11 issues.
• Active Directory administration in Windows Server environments.
• Familiarity with LANs and basic networking, including Wi‑Fi.
• Proficient in Microsoft Outlook setup, domain configuration, and email troubleshooting.
• Experience configuring and supporting mobile devices (iPhone/Android).
• Experience administering Microsoft 365.
• Printer management and network printer setup/resolution.
• Strong communication and professional attitude.
• Desirable Linux/Unix familiarity.
• Logistics experience with asset tracking and inventory control.
• Warehouse technology experience is a plus.

Responsibilities

• Provide end-user support via phone, in person, and depot settings.
• Repair and adjust hardware/software to minimize downtime.
• Build desktops, laptops, and tablets with required software, Wi-Fi access, and VPN.
• Update internal ticketing software in real time and close tickets promptly.
• Troubleshoot smartphone connectivity and configure MFPs, printers, barcode scanners.
• Collaborate with engineers on project-based work and team environments.
• Handle customer support issues, including website concerns and EDI interfaces.
• Take ownership of issues and ensure timely, professional resolution.

Skills

Windows troubleshooting

Active Directory administration

Networking basics

Microsoft Outlook

iPhone/Android support

Microsoft 365 administration

Printer management

Barcode scanners

Wi-Fi / VPN setup

Customer service / communication

Linux/Unix familiarity

Asset tracking / inventory

Shift on-call flexibility

Tools

VPN configuration

MFP configuration

Label printers

Ticketing software

EDI interfaces

Job description

Requirements

• We are looking for someone with highly flexible availability, including varying training hours and participation in a rotating on-call schedule for after-hours support.
• We need experience troubleshooting Windows 10 and Windows 11 issues.
• We need Active Directory administration experience in a Windows Server environment.
• We are looking for familiarity with LANs and a basic understanding of networking, including Wi‑Fi technology.
• We need Microsoft Outlook knowledge, including profile setup, domain configuration, and email troubleshooting.
• We need barcode scanner setup and troubleshooting experience.
• We value logistics experience with asset tracking and inventory control.
• We need experience configuring and supporting iPhone and Android smartphones.
• We need experience administering Microsoft 365.
• We need printer management experience, including adding network printers and resolving related issues.
• We need excellent communication skills.
• We value a professional attitude, persistence, and the ability to drive issues through to resolution.
• We prefer familiarity with Linux/Unix.
• Warehouse technology experience is helpful, though not required.

Responsibilities

• We provide end-user support by troubleshooting issues over the phone, in person, and in a depot setting.
• We repair and adjust hardware and software to minimize downtime.
• We build desktop, laptop, and tablet PCs with the required programs, Wi‑Fi access, and VPN configuration.
• We update internal ticketing software in real time and close tickets promptly.
• We troubleshoot smartphone connectivity problems and configure MFPs, label printers, and barcode scanners.
• We collaborate with engineers on project‑based work and contribute in a team environment.
• We handle customer support issues, including website‑related concerns and troubleshooting EDI or similar interfaces.
• We take ownership of issues, work them through carefully, and ensure they are resolved correctly and professionally.

Company

We are hiring a full‑time IT Help Desk professional for an in‑person role with a starting pay range of $25.19 to $30.34 per hour. The position includes health insurance, an 8‑hour shift schedule, and training with flexible hours that may vary across early morning and late evening shifts. We offer the opportunity to work closely with engineers on project work in a fast‑paced, team‑oriented environment where getting the job done quickly, correctly, and professionally is a priority.