Desktop Support Technician

Insight Global; Sacramento (CA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Job summary

A staffing and consulting firm is seeking a Desktop Support Technician in Sacramento, CA. This role requires 1-3 years of IT support experience to troubleshoot Windows 10/11 environments and provide excellent customer service to end users. Responsibilities include provisioning laptops and managing support tickets. Competitive compensation offers $28-$30/hr.

Qualifications

• 1–3 years of desktop or IT support experience.
• Experience with Windows 10/11.
• Basic knowledge of desktop hardware/software troubleshooting.
• Strong customer service and communication skills.
• Ability to work independently and learn quickly.
• ServiceNow experience is a plus.

Responsibilities

• Troubleshoot and resolve desktop hardware/software issues (Windows 10/11).
• Provision and configure laptops, printers, and peripherals for new hires.
• Manage support requests in a ticketing system.
• Deliver empathetic, patient, and service-oriented support to end users.
• Document solutions and contribute to IT knowledge base.

Skills

Desktop hardware/software troubleshooting

Customer service skills

Independent work ability

Communication skills

Tools

Windows 10/11

ServiceNow

Job description

Overview

Seeking a Desktop Support Technician with 1–3 years of IT support experience to provide hands-on troubleshooting and support for Windows 10/11 environments. You’ll provision and configure laptops, printers, and peripherals, manage support tickets, and deliver excellent customer service to end users.

Base pay range

$28.00/hr - $30.00/hr

Responsibilities

• Troubleshoot and resolve desktop hardware/software issues (Windows 10/11).
• Provision and configure laptops, printers, and peripherals for new hires.
• Manage support requests in a ticketing system (ServiceNow experience a plus).
• Deliver empathetic, patient, and service-oriented support to end users.
• Work independently and maintain focus during lab-based tasks.
• Document solutions and contribute to IT knowledge base.

Requirements

• 1–3 years of desktop or IT support experience.
• Experience with Windows 10/11.
• Basic knowledge of desktop hardware/software troubleshooting.
• Strong customer service and communication skills.
• Ability to work independently and learn quickly.
• ServiceNow experience is a plus.

Compensation

$28/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

Seniority level

• Associate

Employment type

• Other

Job function

• Information Technology

Industries

• Banking