Information Technology Support Technician

CornerStone Technology Talent Services; Dallas (TX); Hybrid; USD 26,174 - 29,962; Part time

Job summary

An IT support service provider is seeking a hands-on Tier 1 IT Support Technician for a contract role in Dallas, TX. This position focuses on providing helpdesk support, addressing end-user technical issues, and requires familiarity with Windows OS, Active Directory, and basic networking. Candidates should have strong communication skills and a willingness to handle both remote and onsite support tasks. The pay range is $19.00/hr - $21.75/hr.

Qualifications

• 1+ years of experience in Helpdesk or IT Support is required.
• Working knowledge of Windows OS support and general troubleshooting.
• Familiarity with Active Directory for user support tasks.

Responsibilities

• Provide Tier 1 helpdesk and break/fix support.
• Support end users remotely and assist onsite when required.
• Perform basic network troubleshooting and report security concerns.

Skills

Helpdesk support

Desktop Support

Windows OS support

Active Directory knowledge

TCP/IP fundamentals

Remote support tools

Communication skills

Tools

TeamViewer

Job description

Tier 1 IT Support Technician – Contract

CornerStone Technology Talent Services (TTS) is seeking a hands‑on Tier 1 IT Support Technician for a short‑term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day‑to‑day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed.

Direct message the job poster from CornerStone Technology Talent Services.

Pay Range

Base pay range: $19.00/hr - $21.75/hr.

Responsibilities

• Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation‑related issues.
• Support end users remotely using TeamViewer and assist onsite when required.
• Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment.
• Assist with user account support and access issues, escalating higher‑level changes as appropriate.
• Perform basic network troubleshooting including connectivity checks and common command‑line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns).
• Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response.
• Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow).

Role Scope

• Tier 1 support role focused on common issue resolution, triage, and end‑user support.
• Limited OS troubleshooting may occur, but complex driver or OS‑level issues are escalated.
• Networking limited to basic connectivity troubleshooting; no DNS configuration or IP conflict resolution is expected.
• Security expectations focused on awareness and reporting, not incident response.

Qualifications

• 1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands‑on experience).
• Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting.
• Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting).
• Understanding of TCP/IP fundamentals and basic network troubleshooting.
• Experience using remote support tools (TeamViewer or similar).
• Strong communication skills and ability to manage multiple user requests with professionalism.
• Comfortable working in a hybrid environment with occasional onsite support and deployments.

Work Setup

• Hybrid role based in Dallas, TX.
• Most support can be handled remotely, with onsite work required for projects such as device deployments, imaging, and new site support.

Employment Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: Public Works

CornerStone TTS connects specialized IT professionals with impactful opportunities and provides responsive support throughout the engagement.