Tier 1 Help Desk Technician – Customer IT Support

Brevard Achievement Center; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401k plan

Job summary

Brevard Achievement Center in Florida is seeking a Help Desk Support Technician to provide Tier 1 IT support primarily by phone. You will gather information, diagnose basic hardware and software issues, and guide users through step-by-step solutions, escalating more complex problems as needed.

This role emphasizes customer service, requires strong English communication, and a solid working knowledge of computers.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to operate a computer using Microsoft Office Suite and standard help desk tools.
• Strong English reading and writing skills while using a computer.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to establish and maintain effective working relationships.
• Ability to organize work for timely completion.
• Punctuality and dependable attendance.

Responsibilities

• Provide Tier 1 IT support primarily via phone and other channels.
• Diagnose basic hardware and software issues and guide users through solutions.
• Gather information to diagnose issues and escalate when necessary.
• Direct users through step-by-step actions to resolve requests.
• Escalate tickets to higher-level IT support when required and log resolutions.
• Maintain accurate ticket documentation and reports.
• May participate in On-Call rotation and perform routine maintenance.

Skills

Customer service

English communication

Troubleshooting

Problem diagnosis

Ticket/documentation

Time management

Teamwork

Job description

Brevard Achievement Center in Florida is seeking a Help Desk Support Technician to provide Tier 1 IT support primarily by phone. You will gather information, diagnose basic hardware and software issues, and guide users through step-by-step solutions, escalating more complex problems as needed.

This role emphasizes customer service, requires strong English communication, and a solid working knowledge of computers.