Help Desk Technician I - Front‑Line IT Support

Canaveral Port Authority; Florida; On-site; USD 40,000 - 52,000; Full time

Job summary

Canaveral Port Authority in Cape Canaveral, FL is seeking a Help Desk Technician I to deliver frontline IT support for 300+ users, onsite and remote. You will log, diagnose, and resolve routine issues, document activity, and escalate complex matters per procedures.

Ideal candidates have an associate degree in IT or two years of related experience, familiarity with Windows environments, and a customer-service mindset.

Qualifications

• Associate degree in IT or related field or two years of related experience.
• Experience supporting Windows, Entra ID, Microsoft 365 apps and Defender.
• Experience with Apple devices and mobile iOS/Android devices.
• Strong communication and documentation skills.

Responsibilities

• Serve as front-line IT point of contact, logging and documenting requests.
• Provide Level 1 support for endpoints, printers, applications, and connectivity.
• Set up, image, deploy, and troubleshoot user devices using deployment tools.
• Maintain inventory in the help desk asset management system.
• Create/modify/disable user accounts and network access per requests.
• Assist senior staff on projects and participate in after-hours on-call rotation.

Skills

Customer service

Communication

Troubleshooting

Documentation

Education

Associate degree in IT or related field

Tools

Microsoft Intune

Microsoft Deployment Toolkit

Remote monitoring tools

Job description

Canaveral Port Authority in Cape Canaveral, FL is seeking a Help Desk Technician I to deliver frontline IT support for 300+ users, onsite and remote. You will log, diagnose, and resolve routine issues, document activity, and escalate complex matters per procedures.

Ideal candidates have an associate degree in IT or two years of related experience, familiarity with Windows environments, and a customer-service mindset.