IT Support Specialist – Tier 1 Helpdesk

Town of Palm Beach; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Town of Palm Beach seeks an IT Specialist to provide Tier 1 technical support for computers, mobile devices, printers and network access. You will resolve issues, maintain secure devices, and document solutions in the ticketing system.

The role supports asset management, software licensing, device deployment and routine maintenance, guided by policy and security standards. A strong customer-service focus is essential.

Qualifications

• High school diploma or GED required.
• 1 year of experience supporting Windows computers and end users.
• Valid Florida driver's license and ability to travel to remote sites.
• Must pass a background check; CJIS clearance may be required for certain roles.
• CompTIA A+ certification or equivalent knowledge; obtain within 6 months.
• CompTIA Network+ certification or equivalent; obtain within 12 months.
• Solid knowledge of Windows 11 and Microsoft 365 apps.

Responsibilities

• Provide Tier 1 end-user support by phone, email, chat, and in person.
• Diagnose hardware, software, printing, and connectivity issues including VPN access.
• Create and manage user accounts, password resets, and MFA enrollment.
• Maintain hardware inventory and software licenses; assist with asset management.
• Support deployment, configuration, and maintenance of devices and software.
• Follow cybersecurity policies and document issues clearly in the ticketing system.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma or GED

Associate's degree in CS/IT (preferred)

Tools

Windows 11

Microsoft 365

Active Directory

Intune

Autopilot

Configuration Manager

Azure AD / Entra ID

VPN

End user ticketing tools

Job description

Town of Palm Beach seeks an IT Specialist to provide Tier 1 technical support for computers, mobile devices, printers and network access. You will resolve issues, maintain secure devices, and document solutions in the ticketing system.

The role supports asset management, software licensing, device deployment and routine maintenance, guided by policy and security standards. A strong customer-service focus is essential.