Remote IT Service Desk – Tier 1 Support for Students

Palm Beach State College; Lake Worth (TX); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Potential remote or hybrid options

Wellness programs

Apps for stress management

Job summary

Palm Beach State College seeks an IT Service Desk Representative to deliver tier 1 technical support across the college community, including students, faculty and staff. You will troubleshoot issues, document resolutions, and route escalations while maintaining strong customer service.

Candidates should have a high school diploma or GED, familiarity with Microsoft Office, and solid problemsolving skills. A flexible schedule including some nights, weekends, and holidays is required.

Qualifications

• High school diploma or GED; additional training related to the position preferred.
• Proficient in Microsoft Office Professional or similar applications.
• Strong problem solving and analytical skills; attention to detail.

Responsibilities

• Provide tier 1 technical support to students, faculty and staff.
• Troubleshoot and resolve incidents, log and track requests.
• Escalate issues to higher levels when needed and communicate effectively.

Skills

Troubleshooting

Tier 1 support

Microsoft Office

Fact finding

Problem solving

Windows troubleshooting

Communication

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Professional

Job description

Palm Beach State College seeks an IT Service Desk Representative to deliver tier 1 technical support across the college community, including students, faculty and staff. You will troubleshoot issues, document resolutions, and route escalations while maintaining strong customer service.

Candidates should have a high school diploma or GED, familiarity with Microsoft Office, and solid problemsolving skills. A flexible schedule including some nights, weekends, and holidays is required.