Tier 1 IT Help Desk Pro — End-User Support

Kforce Inc; Jacksonville (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Kforce Inc in Jacksonville, FL is seeking a Tier 1 IT Help Desk Technician to provide first-line support to end users. You will troubleshoot hardware, software, password, connectivity and system access issues with a customer-focused mindset.

The ideal candidate will have strong communication skills, a willingness to learn, and the ability to efficiently resolve and escalate technical issues as needed in a fast-paced environment.

Qualifications

• Help desk or IT support experience required.
• Experience supporting enterprise applications and business systems.
• Willingness to learn and develop technical skills.
• Independent learner.
• Strong communication skills.
• Detail-oriented and reliable.
• Excellent deductive reasoning.
• Bilingual skills are a plus.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot hardware, software, password, connectivity, and system access issues.
• Deliver excellent customer service.
• Upscale and escalate technical issues as needed in a fast-paced environment.

Skills

Help Desk

IT Support

Enterprise Apps

Continuous Learning

Independent Learner

Communication Skills

Detail Orientation

Deductive Reasoning

Bilingual

Job description

Kforce Inc in Jacksonville, FL is seeking a Tier 1 IT Help Desk Technician to provide first-line support to end users. You will troubleshoot hardware, software, password, connectivity and system access issues with a customer-focused mindset.

The ideal candidate will have strong communication skills, a willingness to learn, and the ability to efficiently resolve and escalate technical issues as needed in a fast-paced environment.