Tier II Help Desk Analyst — Secure Mission-Critical IT Support

Chenega MIOS SBU; Arlington (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a Tier 2 Help Desk Analyst to provide advanced support for classified and unclassified IT environments for a federal government customer. The role handles escalated issues, performs diagnostics, and supports ongoing service improvements while ensuring performance against SLOs and contractual standards.

Required qualifications include a DoD IAT Level II certification, a current Top Secret clearance with SCI eligibility, and 5+ years of IT experience in

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience.
• 2+ years of IT experience with Associate’s degree, or 4+ years with high school diploma.
• Active DoD Top Secret clearance eligibility and background check required.

Responsibilities

• Answer calls and fulfill service requests with initial diagnostics for classified and unclassified systems.
• Troubleshoot hardware, software, and network issues; restore services quickly.
• Support system maintenance and ensure compliance with DoD standards and SLAs.
• Collaborate with teams to address root causes and document processes for knowledge base.

Skills

DoD IAT Level II

5+ years IT experience

Security awareness

Education

Bachelor’s degree in IT or related field

Associate’s degree + 2+ years IT experience

High school diploma + 4+ years IT experience

Job description

Chenega MIOS in Arlington, VA is seeking a Tier 2 Help Desk Analyst to provide advanced support for classified and unclassified IT environments for a federal government customer. The role handles escalated issues, performs diagnostics, and supports ongoing service improvements while ensuring performance against SLOs and contractual standards.

Required qualifications include a DoD IAT Level II certification, a current Top Secret clearance with SCI eligibility, and 5+ years of IT experience in