Copier Help Desk Specialist

Morris Business Solutions; Duncan (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Company vehicle provided

Job summary

Morris Business Solutions is seeking a reliable Copier Help Desk Specialist to support customers and internal teams with copier, printer, and multifunction device issues. The role emphasizes troubleshooting, rapid problem solving, and strong customer service in a fast-paced environment.

The candidate will handle first-level support via phone, email, or ticketing, diagnose common issues, and guide users through steps while documenting tickets for leadership reporting.

Qualifications

• High school diploma or equivalent required; associate degree or technical cert preferred.
• 2+ years in help desk or copier/printer support is preferred.
• Basic networking concepts (IP addresses, drivers, print queues) understood.

Responsibilities

• Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Guide users through troubleshooting steps and basic maintenance.
• Escalate complex issues to field technicians or senior staff when needed.
• Document and update support tickets accurately, and assist with device setup and network configuration.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Prioritization

Education

High school diploma

Associate degree or technical certification

Tools

eAutomate

FMAudit

XPPS

Windows

macOS

Job description

We’re looking for a reliable and technically inclined Copier Help Desk Specialist to support our customers and internal teams with copier, printer, and multifunction device issues. This role is ideal for someone who enjoys troubleshooting, solving problems quickly, and delivering strong customer service in a fast-paced environment.

Key Responsibilities

• Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system
• Diagnose and resolve common hardware, software, and connectivity issues
• Guide users through step-by-step troubleshooting and basic maintenance
• Escalate complex issues to field technicians or senior support staff when necessary
• Track, document, and update support tickets accurately
• Assist with device setup, driver installation, and network configuration
• Maintain knowledge of supported copier models, firmware updates, and best practices
• Deliver clear, professional communication to both technical and non-technical users
• Consistent reporting to leadership

Experience/Qualifications

• High school diploma or equivalent (Associate’s or technical certification preferred)
• 2+ year of help desk, IT support, or copier/printer support experience (preferred)
• Basic understanding of networking concepts (IP addresses, drivers, print queues)
• Experience with eAutomate and FMAudit
• Experience with Xerox and Kyocera (preferred)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong team communication competencies
• Ability to manage multiple tasks and prioritize effectively
• Customer-focused mindset with a professional demeanor

Preferred Skills

• Experience with multifunction printers/copiers (e.g., setup, maintenance, troubleshooting)
• Familiarity with ticketing systems and remote support tools (eAutomate, FMAudit, XPPS)
• Basic knowledge of Windows and/or macOS environments
• Experience in managed print services (MPS) environments

Benefits

• Health Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Company vehicle provided

Opportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy.