Tier 1 Help Desk

Apex Systems; Memphis (TN); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Everforth Apex Systems is seeking a Tier 1 Help Desk professional to provide initial technical support to end-users in a hospital environment. You will handle basic hardware deployment, installation, and validation, acting as the first point of contact for IT assistance, with attention to detail and teamwork.

The role emphasizes responsive service, documentation, and collaboration with Lead Technicians and Project Managers.

Competenze

• 1–3 years of experience in desktop support or IT support roles.
• Basic understanding of computer hardware and peripherals.
• Ability to follow detailed procedures and documentation requirements.
• Comfortable working in a fast-paced, team-oriented environment.

Mansioni

• Disconnect, transport, install, and reconnect IT equipment (PCs, monitors, printers, etc.).
• Follow migration procedures and deployment schedules.
• Assist with equipment setup and validation in new locations.
• Ensure devices are connected and functioning after deployment.
• Maintain asset tags and documentation for project tracking.
• Support inventory audits and documentation of movements.

Conoscenze

Desktop support

Hardware deployment

Documentation

Team player

Communication

Strumenti

ServiceNow

Descrizione del lavoro

Job#: 3045484

Job Description:

Tier 1 Help Desk

Location: Memphis, Tennessee (Onsite)

Schedule: 3pm-12am CST

Role Overview

We are seeking a Tier 1 Help Desk professional to join our team. This role is focused on providing initial technical support to end-users. The position requires an individual who can address and resolve basic technical issues in a timely and efficient manner, ensuring a high level of customer satisfaction. You will be the first point of contact for technical assistance. The ideal candidate will have hands‑on experience with hardware deployments, strong attention to detail, and the ability to work effectively as part of a team in a fast‑paced healthcare environment.

Key Responsibilities

• Disconnect, transport, install, and reconnect desktop‑level IT equipment, including PCs, workstations, monitors, printers, scanners, keyboards, mice, and other peripherals.
• Follow established migration procedures and deployment schedules.
• Assist with equipment setup and validation in new locations.
• Ensure all devices are properly connected and functioning following deployment.
• Track equipment and asset tags throughout the migration process and assist with maintaining chain‑of‑custody requirements.
• Support inventory audits and reconciliation efforts, documenting equipment movement and deployment activities accurately.
• Perform basic device functionality testing following installation, identifying and escalating technical issues to Lead Technicians or Project Management.
• Verify equipment is operational and ready for end‑user use, supporting quality assurance activities.
• Record deployment activities, equipment status, and testing results, maintaining accurate documentation for project tracking.
• Provide information required for asset management and ServiceNow updates, following all project documentation standards.
• Work closely with Lead Technicians, Project Managers, and fellow technicians, participating in onboarding, training, and daily project meetings.
• Adapt to changing project priorities and construction schedules, supporting a positive team environment focused on safety, quality, and efficiency.

Required Qualifications

• 1–3 years of experience in desktop support, hardware deployment, PC refresh, or related IT support roles.
• Basic understanding of computer hardware and peripheral devices.
• Experience setting up, moving, or troubleshooting desktop equipment.
• Strong organizational and communication skills.
• Ability to follow detailed procedures and documentation requirements.
• Comfortable working in a fast‑paced, team‑oriented environment.

Preferred Qualifications

• Previous experience supporting healthcare, enterprise, or large‑scale deployment projects.
• Experience with inventory management or asset tracking processes.
• Familiarity with ServiceNow or other ticketing/asset management systems.
• Experience with PC installations, device imaging, or workstation deployments.

Additional Requirements

• Must be able to work on‑site at the client campus.
• Must be flexible with shift schedules, including potential afternoon or second‑shift assignments.
• Ability to lift, transport, and install IT hardware.
• Ability to work throughout multiple hospital floors and active healthcare environments.

Compliance Requirements

Due to the healthcare environment and proximity to vulnerable patient populations, candidates must meet all site‑specific compliance requirements, which may include current immunization documentation, annual TB test documentation, background screening, and additional occupational health requirements.

Employer Information

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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