Laptop Repair Technician - Tier 3

Apex Systems; North Carolina; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and or/

401K with company match

HSA

Employee Stock Purchase Plan

EAP with counseling services

Certification discounts and training

Welcome packet resources

Job summary

Everforth Apex is seeking a Tier 3 Laptop Repair Technician in Youngsvile, NC to join our technical repair department. This role handles expert diagnostics and advanced board-level repairs, supporting asset recovery and strategic decisions for value-based disposition.

The ideal candidate has deep hardware expertise, strong problem-solving abilities, and a goal-driven mindset, with a schedule Monday through Friday 7:30 AM to 4:00 PM, on-site at the location.

Qualifications

• High school diploma or equivalent required.
• 3+ years in troubleshooting and high-production repairs on AIO PCs, laptops, smartphones, servers, and tablets.
• Expert-level hardware diagnostics, soldering, and board-level circuitry repair knowledge.

Responsibilities

• Diagnose complex hardware failures across devices.
• Repair AIO PCs, laptops, tablets, servers, smartphones, and specialized products.
• Perform advanced board-level and component-level repairs including power circuitry.
• Oversee configuration standards and quality benchmarks in repair workflow.
• Assist management with repair versus liquidation decisions based on value disposition.
• Help establish repair standards, workflows and cost-efficiency initiatives.
• Monitor repair yield and diagnose recurring failure patterns.
• Ensure accurate documentation for inventory movement and ERP compliance.
• Support high-priority client builds and specialized hardware setups.
• Maintain a clean, organized, and safe workstation with a production target.

Skills

Hardware diagnostics

Soldering

Board-level repair

OEM part numbers knowledge

OS ecosystems

Education

High school diploma or equivalent technical certification

Job description

Job#: 3057045

Laptop Repair Technician - Tier 3

Location

Youngsvile, North Carolina (On-site)

Role Overview

This organization is seeking a highly skilled Tier 3 Laptop Repair Technician to join the technical repair department. This role represents the highest technical tier within the department, responsible for expert diagnostics, advanced board-level repairs, and supporting strategic decision-making related to asset recovery. The position is ideal for individuals with deep hardware expertise, strong problem-solving abilities, a goal-driven mindset, and a desire to collaborate with and elevate a technical team. The standard schedule is Monday through Friday from 7:30 AM to 4:00 PM.

Key Responsibilities

• Diagnose complex or intermittent hardware failures across various devices.
• Repair all-in-one (AIO) PCs, laptops, tablets, servers, smartphones, and specialized products.
• Perform advanced board-level and component-level repairs, including power circuitry and micro-component replacements.
• Oversee configuration standards, technical accuracy, and quality benchmarks across the repair workflow.
• Assist management with repair versus liquidation decision strategies based on value-based disposition.
• Help establish technical repair standards, workflows, and cost-efficiency initiatives.
• Monitor repair yield, diagnose recurring failure patterns, and recommend process improvements.
• Ensure accurate documentation for inventory movement and enterprise resource planning compliance.
• Support high-priority client builds, custom configurations, and specialized hardware setups.
• Maintain a clean, organized, and safe workstation while meeting a production goal of 22 or more units daily.

Required Qualifications

Education: High school diploma or equivalent technical certification is required.

Experience: Minimum of 3 years of experience troubleshooting and performing high-production repairs on AIO PCs, laptops, smartphones, servers, and tablets.

Technical Skills: Expert-level hardware diagnostics, advanced soldering, board-level circuitry repair, strong knowledge of OEM part numbers, and proficiency across multiple operating system ecosystems.

Preferred Qualifications

• Experience coaching, mentoring, or sharing technical knowledge to support Tier 1 and Tier 2 repair technicians.
• Demonstrated ability to identify workflow inefficiencies and suggest SOP enhancements.

Company Description

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity & Accommodation

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

Company Address

4400 Cox Road Suite 200 Glen Allen, Virginia 23060

Other Information

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

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