Technical Analyst-JR

Apex Systems; Columbus (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 
d|

ESPP and 401K with company match

HSA with EAP and discounts

On-demand training and certification s

Career coaching support

Job summary

Everforth Apex Systems in Columbus, OH is seeking a proactive Technical Analyst to join its operations center. The fully onsite 2nd shift role oversees monitoring, incident response, and rapid remediation to ensure system availability.

You will collaborate across teams, document actions, and help improve monitoring processes while leveraging tools like ServiceNow, Splunk, SolarWinds, and Dynatrace. A high school diploma and 1+ year in a related role are required, with ITIL/CCNA and cloud

Qualifications

• High school diploma or GED required.
• 1+ year of experience in an operations center or similar monitoring role.
• Proficiency with ServiceNow, Splunk, and monitoring suites (SolarWinds/Dynatrace).

Responsibilities

• Identify incidents and prioritize actions to minimize impact.
• Monitor alerts with multiple tools simultaneously.
• Provide executive-level updates on system status and risks.
• Support incident and change management processes.
• Document troubleshooting steps and coordinate handovers.
• Facilitate incident calls with stakeholders to ensure uptime.

Skills

Technical monitoring

Incident response

Clear communication

Education

High school diploma or GED

Tools

ServiceNow

Splunk

SolarWinds

Dynatrace

MS Office

Job description

Job#: 3058067

Technical Analyst-JR

WORK LOCATION: COLUMBUS, OH (THIS IS A FULLY ONSITE ROLE)

WORK HOURS: 2ND SHIFT; 3:00PM-11:00PM EST, FRIDAY - TUESDAY (WEDNESDAY AND THURSDAY ARE OFF DAYS)

Role Overview
This organization is seeking a proactive Technical Analyst to join the operations center team. The selected candidate will participate in a worldwide group responsible for continuous technical monitoring and incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts generated by security information systems, conduct initial investigations, and facilitate incident resolution. This position requires a passion for technology, strong vigilance to safeguard virtual assets, and a commitment to reducing detection and recovery times.

Key Responsibilities

• Proactively identify technical incidents, make rapid decisions on prioritization, and take action to mitigate operational impact.
• Monitor alerts continuously using multiple industry-standard tools simultaneously.
• Provide clear and concise executive-level communication and updates on system status, issues, and risks.
• Support incident and change management processes in alignment with standard frameworks.
• Assist with creating team documentation and identify opportunities for monitoring process improvements.
• Facilitate incident calls and coordinate with technical stakeholders across the network to ensure production system availability.
• Maintain organized and accurate documentation of all troubleshooting actions taken in the systems of record.
• Conduct shift handovers to ensure seamless transition of critical operational updates.

Required Qualifications

Education: High school diploma or GED.

Experience: One or more years of experience working in an operations center, service desk, or similar technical monitoring environment.

Technical Skills: Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with Microsoft Office products is required.

Preferred Qualifications

• Bachelor's degree in information systems, computer science, or a related technical field of study.
• ITIL v4 Foundations certification.
• CCNA or similar networking certification.
• Experience with cloud platforms and developing custom monitoring dashboards.
• Familiarity with scripting languages such as Python or PowerShell.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• An on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• A dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

NYSE: EFOR

© 2026 Everforth, Inc. All rights reserved.