IT Specialist Mid Norfolk

Apex Systems; Norfolk (VA); On-site; USD 36,000 - 44,000; Full time

Job summary

Everforth Apex Systems in Norfolk seeks an IT Specialist Mid to provide desktop support and hands-on software/hardware repair. The role requires independent work, customer interaction, and collaboration on IT solutions within a DoD context. Candidates must be U.S.

citizens with potential DoD Secret clearance; security requirements apply and sponsorship is unavailable at this time. Typical duties include troubleshooting laptops/desktops, Outlook issues, Windows Server experience, and helping

Qualifications

• U.S. citizenship and ability to obtain DoD clearance.
• 4+ years IT support experience.
• CompTIA Security+ certification or equivalent.

Responsibilities

• Hands-on software and hardware repair for desktops and laptops.
• Troubleshoot Outlook and peripheral devices; basic Windows issues.
• Assist with project planning and IT solution testing.
• Document systems, security, and continuity controls.
• Interact with customers to understand requirements and context.
• Coordinate with team to deliver IT solutions on schedule.

Skills

Desktop support

Troubleshooting

Windows Server

DoD clearance

Education

CompTIA Security+

Job description

Job#: 3047833

Job Title: IT Specialist Mid

Location: Norfolk Naval base

Employment Type: Long-term contract (1 year with possible extension)

Pay: $26.84/hr + $5.42/hr SCA Fringe Benefit

Schedule: M-F day shift

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense Secret to Secret security clearance as a condition and continuation of employment (sponsorship unavailable at this time).

Role Overview

This role is for a mid-level IT Specialist providing desktop support. The position requires an individual who can work independently to conceptualize, design, construct, test, and implement portions of information technology solutions. The candidate will interact with customers to understand requirements and will be responsible for hands‑on software and hardware repair.

Key Responsibilities

• Hands‑on software and hardware repair
• Must feel comfortable troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues
• Windows Server and Windows 7/8/10 experience highly desired
• Collect, identify, define, and organize detailed user and information technology requirements
• Candidate will help with project planning
• Work independently with minimal direction and be able to help conceptualize, design, construct, test and implement portions of their information technology solutions
• Assist information engineers in coding, testing, implementation, and documentation projects
• Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
• Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
• Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements.
• Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
• Confirm and prioritize project plans and deliverables with the customer.
• Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
• Apply metrics to monitor performance and measure key project criteria.
• Prepare system documentation.
• Establish and maintain security, integrity, and business continuity controls and documents
• Analyze, identify and resolve business and or technical problems using appropriate tools.
• Participate in special studies and stay current on emerging tools, techniques, and technologies.
• Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution

Education/Certifications

• CompTIA Security+

Experience

• 4+ Years of IT support experience

Company Culture

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our “Welcome Packet” as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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