IT Support Specialist – Desktop & Network

City of St. Louis; St. Louis, Northern (MO, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

City of St. Louis is seeking a Technical Support Specialist in St. Louis, MO to troubleshoot and maintain workstations, laptops, printers, and software.

You will handle end-user support, install and configure hardware, and assist with network connectivity. The role involves project work on network components, on-call rotation, and collaboration with multiple departments to translate business needs into technical requirements. A IT-related Bachelor's degree or equivalent experience is required.

Qualifications

• Bachelor's degree in IT or related field, or equivalent mix of education and experience.
• Experience supporting and maintaining computer systems in a complex environment.

Responsibilities

• End user support of desktop and laptop computer systems.
• Installation and configuration of desktop and laptop computer systems.
• Delivery and setup of desktop and laptop computer systems.
• Installation and configuration of PC based software.
• Installation and configuration of computer peripherals.
• Installation, configuration and troubleshooting of computer network connectivity.
• Installation, configuration and troubleshooting of network-based printing and scanning.
• Troubleshooting of end user issues including PC and network issues.
• Provide help desk support as part of regular rotation.
• Network User Administration functions.
• Provide on-call support as part of regular rotation.

Skills

End user support

Desktop support

Network troubleshooting

PC configuration

Printer configuration

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

City of St. Louis is seeking a Technical Support Specialist in St. Louis, MO to troubleshoot and maintain workstations, laptops, printers, and software.

You will handle end-user support, install and configure hardware, and assist with network connectivity. The role involves project work on network components, on-call rotation, and collaboration with multiple departments to translate business needs into technical requirements. A IT-related Bachelor's degree or equivalent experience is required.