Tier 2 Desktop Support Specialist

Compass Pointe Consulting, LLC; Washington; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401k

Job summary

Compass Pointe Consulting, LLC is seeking a Tier 2 desktop support specialist to assist users with hardware, software, and network issues across Windows, macOS, iOS, and Android platforms. The role covers on-site, remote, and deskside support in a fast-paced environment.

Responsibilities include provisioning and de-provisioning equipment, assisting with onboarding/offboarding, and using ITSM to document and resolve incidents.

Qualifications

• Requires 5+ years of experience in Tier 2 desktop support.
• Windows/macOS/iOS/Android experience for standard end-user devices.
• ITSM ticketing experience; BMC Helix preferred.

Responsibilities

• Provide Tier 2 desktop support via phone, deskside, and remote channels.
• Provision and de-provision equipment and accounts for onboarding/offboarding.
• Troubleshoot, document, track, resolve, and report incidents and requests using ITSM.

Skills

Strong communication

Customer service

Teamwork

Problem solving

IT support

Education

High school diploma or GED

AA or BS in a technical field (preferred)

Tools

JAMF

ABM

Workspace ONE

Intune

Active Directory

VPN/AnyConnect

Job description

Compass Pointe Consulting, LLC is seeking a Tier 2 desktop support specialist to assist users with hardware, software, and network issues across Windows, macOS, iOS, and Android platforms. The role covers on-site, remote, and deskside support in a fast-paced environment.

Responsibilities include provisioning and de-provisioning equipment, assisting with onboarding/offboarding, and using ITSM to document and resolve incidents.