Deskside Support

The Phoenix Group; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Phoenix Group in New York City is seeking an experienced IT Support professional to diagnose and resolve Tier 1 and Tier 2 issues across hardware, software, and user access. You will support workstation deployments, printer configurations, and end-user technology needs while coordinating with the IT team for infrastructure and asset management.

Role involves assisting with technology rollouts, testing, deployment, and end-user training.

Qualifications

• 5+ years of experience in IT support or desktop support in a professional services or financial services setting.
• Bachelor’s degree in Computer Science or a related field preferred.
• Strong knowledge of Windows environments, Microsoft 365, enterprise applications, and ticketing platforms.
• Experience supporting laptops, mobile devices, networking fundamentals, and IP telephony.
• Excellent troubleshooting, communication, and client service skills.
• Ability to manage multiple priorities and collaborate with both technical teams and business stakeholders.

Responsibilities

• Diagnose and resolve Tier 1 and 2 issues across hardware, software, systems, and user access.
• Support workstation deployments, laptop setups, printer configurations, and end-user technology needs.
• Provide backup support for office infrastructure including telecommunications systems, servers, and network monitoring.
• Maintain accurate inventory records for hardware and software assets with the IT team.
• Support organization-wide technology rollouts and upgrades, including testing, deployment, and end-user support.
• Set up and manage audiovisual equipment for meetings, presentations, and client-facing events.

Skills

Windows

Microsoft 365

IT support

Ticketing systems

Networking basics

IP telephony

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing platforms

Job description

• Diagnose and resolve Tier 1 and Tier 2 issues across hardware, software, systems, and user access.
• Support workstation deployments, laptop setups, printer configurations, and general end-user technology needs.
• Provide backup support for office infrastructure including telecommunications systems, servers, and network monitoring.
• Maintain accurate inventory records for hardware and software assets in coordination with the broader IT team.
• Support organization-wide technology rollouts and upgrades, including testing, deployment, and end-user support.
• Set up and manage audiovisual equipment for meetings, presentations, and client-facing events.
• Log and manage support requests through the ticketing system, ensuring timely resolution or escalation as needed.
• Coordinate with external vendors for technology procurement and services, ensuring alignment with company standards.
• Identify recurring technical issues and recommend improvements to enhance efficiency and user productivity.
• Deliver training and guidance to employees on technology tools and best practices.
• Provide occasional after-hours or weekend support when necessary.

Qualifications

• 5+ years of experience in an IT support or desktop support environment within a professional services or financial services setting.
• Bachelor’s degree in Computer Science or a related field preferred.
• Strong knowledge of Windows environments, Microsoft 365, enterprise applications, and ticketing platforms.
• Experience supporting laptops, mobile devices, networking fundamentals, and IP telephony.
• Excellent troubleshooting, communication, and client service skills.
• Ability to manage multiple priorities and collaborate effectively with both technical teams and business stakeholders.