Ticketing & Tessitura Strategy Director

Louisville Ballet; Milwaukee (WI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

403(b) Retirement

Paid vacation

Job summary

Milwaukee Repertory Theater seeks a Director of Ticketing and Tessitura Operations to lead revenue strategy, technology management, and daily ticketing operations across venues. You will serve as Tessitura expert, optimize digital commerce, and supervise the ticket office team to deliver exceptional patron service.

Responsibilities include pricing, inventory, reporting, and cross‑department collaboration to maximize attendance and revenue while upholding data security and policy compliance.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of five years of progressively responsible ticketing leadership experience.
• Advanced Tessitura experience including event builds, pricing structures, inventory management, reporting, CRM functionality, and system administration.
• Experience with digital commerce platforms, website integrations, and online sales optimization.
• Strong analytical, organizational, project-management, and problem-solving skills.
• Ability to work evenings, weekends, and holidays as required by performance schedules.

Responsibilities

• Lead Ticket Office operations, policies, procedures, and service standards.
• Foster a patron-centered culture focused on service, loyalty, and excellence.
• Evaluate and improve ticketing processes while balancing policy with customer care.
• Ensure compliance with data security standards and contractual obligations.
• Support high-volume phone sales periods.
• Develop and maintain reporting tools and dashboards using Tessitura, Excel, and BI tools.
• Provide timely sales, attendance, forecasting, and patron analytics for decision-making.
• Supervise and develop Ticket Office staff.

Skills

Tessitura expertise

Leadership experience

Data analytics

Customer service orientation

Communication skills

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Tessitura

Job description

Milwaukee Repertory Theater seeks a Director of Ticketing and Tessitura Operations to lead revenue strategy, technology management, and daily ticketing operations across venues. You will serve as Tessitura expert, optimize digital commerce, and supervise the ticket office team to deliver exceptional patron service.

Responsibilities include pricing, inventory, reporting, and cross‑department collaboration to maximize attendance and revenue while upholding data security and policy compliance.