CRM Operations Lead - Tessitura Administrator (Hybrid)

San Francisco Ballet; San Francisco (CA); Hybrid; USD 84,000 - 90,000; Full time

Job summary

San Francisco Ballet is seeking a CRM Operations Manager in our Revenue Operations group. The role focuses on Tessitura system administration, data quality, reporting coordination, and onboarding new users across Development, Audience Development, Brand, Ticketing and other teams.

You will partner with IT, Tessitura support, and external vendors to ensure system configuration, upgrades, and enhancements are executed smoothly, while driving cross-departmental CRM processes and ensuring data

Qualifications

• Minimum 3–5 years of related experience in CRM administration or ticketing operations.
• Nonprofit or performing arts experience strongly preferred
• Experience supporting ticketing or audience development teams with data and analytics a plus

Responsibilities

• Serve as a functional Tessitura administrator, supporting configuration and user roles.
• Coordinate Tessitura upgrades, patches, and enhancements with stakeholders.
• Develop and deliver Tessitura training and onboarding materials.
• Provide data quality, reporting, and cross-departmental Tessitura coordination.

Skills

CRM administration

Ticketing operations

Data analysis

Cross-functional collaboration

Tools

Tessitura

SQL

Excel

Tableau/Power BI

Job description

San Francisco Ballet is seeking a CRM Operations Manager in our Revenue Operations group. The role focuses on Tessitura system administration, data quality, reporting coordination, and onboarding new users across Development, Audience Development, Brand, Ticketing and other teams.

You will partner with IT, Tessitura support, and external vendors to ensure system configuration, upgrades, and enhancements are executed smoothly, while driving cross-departmental CRM processes and ensuring data