Ticketing Operations Lead | Data & Revenue Insights

League of American Orchestras; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

League of American Orchestras seeks a Ticketing Operations Manager to oversee day-to-day ticketing, data, and box office functions for the Pittsburgh Symphony Orchestra. You will manage event creation, inventory, reports, and Tessitura relationships while supporting venue showtime operations and settlements.

You will work with Marketing, IT, and Guest Experience to maintain standards and provide accurate ticketing and data support for stakeholders and patrons.

Qualifications

• Bachelor’s degree in a related field.
• At least two years of experience in ticketing operations or performing arts administration.
• Proficiency with ticketing software, including event building, reporting, and inventory management.
• Strong Excel skills within the Microsoft 365 ecosystem.
• Excellent communication and collaboration across departments.
• Ability to interpret data and provide actionable insights.
• Commitment to customer service and partner relationships.

Responsibilities

• Coordinate back-end ticketing support with promoters and internal departments on pricing, holds, and inventory.
• Develop and update policies to ensure operational consistency and guest service.
• Support venue box office operations and troubleshoot ticketing issues.
• Schedule ticket sales decisions in consultation with presenters.
• Develop dashboards for ticket sales, subscriptions, and overall activity.
• Configure Tessitura reports and update monthly forecasts.
• Prepare weekly sales reports for leadership and executives.
• Present sales results in meetings and leadership discussions.
• Generate reports for promoters and internal stakeholders on scheduling and settlements.
• Assist with sales report creation across the organization.
• Marketing analytics and audience dashboards development and analysis.
• Conduct ROI analyses for direct mail and year-over-year analyses.

Skills

Data analysis

Communication

Relationship building

Multi-tasking

Attention to detail

Customer service

Education

Bachelor’s degree

Tools

Tessitura

Excel

Microsoft 365

Job description

League of American Orchestras seeks a Ticketing Operations Manager to oversee day-to-day ticketing, data, and box office functions for the Pittsburgh Symphony Orchestra. You will manage event creation, inventory, reports, and Tessitura relationships while supporting venue showtime operations and settlements.

You will work with Marketing, IT, and Guest Experience to maintain standards and provide accurate ticketing and data support for stakeholders and patrons.