Tessitura CRM & Data Operations Lead

San Francisco Ballet Association; San Francisco (CA); Hybrid; USD 84,000 - 90,000; Full time

Job summary

San Francisco Ballet Association is seeking a CRM Operations Manager in San Francisco to oversee Tessitura administration, data quality, and cross-functional CRM processes. You will partner with IT, fundraising, and marketing to ensure accurate reporting, smooth upgrades, and effective user onboarding.

The role requires 3-5 years in CRM/admin or ticketing operations, with Tessitura experience preferred. Hybrid work schedule, three days in-office, and a focus on audience development and revenue

Qualifications

• Minimum 3-5 years of CRM administration or ticketing operations experience.
• Tessitura experience strongly preferred in nonprofit/arts environment.
• Experience supporting ticketing/audience development with data and analytics is a plus.

Responsibilities

• Serve as Tessitura administrator: configuration, system tables, workflows, user roles, permissions; documentation and training.
• Coordinate Tessitura upgrades/patches and rollout planning; track issues and communicate status.
• Collaborate with IT and external vendors on integrations and system enhancements; maintain documentation.

Skills

CRM administration

Data analysis

Stakeholder coordination

Excel

SQL (basic)

Tools

Tessitura

Excel

Tableau/Power BI

SQL

Job description

San Francisco Ballet Association is seeking a CRM Operations Manager in San Francisco to oversee Tessitura administration, data quality, and cross-functional CRM processes. You will partner with IT, fundraising, and marketing to ensure accurate reporting, smooth upgrades, and effective user onboarding.

The role requires 3-5 years in CRM/admin or ticketing operations, with Tessitura experience preferred. Hybrid work schedule, three days in-office, and a focus on audience development and revenue