Ticketing Coordinator

Nichols College; Dudley (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Family programs

Career development & tuition

Volunteer time off

Job summary

Live Nation Entertainment is seeking a Ticketing Coordinator to support ticket operations for its marquee-promoted shows at third‑party venues. The role demands high organization, problem solving, and excellent customer service to engage with executives, partners, and clients at all levels.

The position requires strong communication skills, focus on accuracy, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1-2 years in ticketing operations, box office, events, hospitality, or related field.
• Experience with Ticketmaster systems strongly preferred.

Responsibilities

• Support day-to-day ticketing operations for Live Nation promoted events across venues.
• Monitor ticket sales activity and prepare reports for stakeholders.
• Collect and analyze ticket inventory data across platforms for reporting.
• Manage internal ticket order requests with accuracy and policy adherence.
• Assist with daily financial reconciliation and recordkeeping.
• Serve as liaison between ticketing teams, promoters, and venue offices.
• Coordinate event setup with venues and partners, manage holds and releases.
• Perform QA reviews of events for pricing, inventory, seating, and info.
• Maintain ticketing records and comply with company standards.
• Provide onsite event support as needed.

Skills

Strong organizational skills

Excellent verbal and written

Ability to work under pressure

Team collaboration

Customer service

Attention to detail

Education

Bachelor's degree

Tools

Ticketmaster systems

Microsoft Excel

Microsoft Word

Outlook

Job description

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Live Nation Concerts is seeking a Ticketing Coordinator to support the ticket operations team for its marquee-promoted shows at third-party venues. This detail-oriented position requires excellent organizational, problem-solving, and multitasking skills, and the ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have strong customer service skills and the ability to foster strong working relationships with senior executives, partners, and clients at all levels of the organization.

WHAT THIS ROLE WILL DO

• Support day-to-day ticketing operations for Live Nation promoted events across assigned venues and markets.
• Monitor ticket sales activity and prepare sales reports, performance summaries, and inventory updates for distribution to booking, ticketing, and operational stakeholders.
• Collect, maintain, and analyze ticket inventory data across multiple ticketing platforms to support event management and reporting efforts.
• Manage internal ticket order requests for Live Nation promoted events, ensuring accurate processing, tracking, fulfillment, and adherence to company policies.
• Assist with daily financial reconciliation activities, reporting processes, and departmental recordkeeping to ensure accuracy and compliance.
• Serve as a liaison between Live Nation ticketing teams, local promoters, Ticketmaster representatives, venue box offices, and third-party ticketing partners.
• Support event setup activities by coordinating with venue box offices and ticketing partners to establish event configurations, manage ticket holds, process orders, and facilitate ticket releases.
• Perform quality assurance reviews of events to ensure accurate event setup, pricing, inventory allocation, seating configurations, and customer-facing information.
• Maintain accurate ticketing records, documentation, and operational files in accordance with company standards and procedures.
• Ensure compliance with all Live Nation ticketing initiatives, operational standards, policies, and procedures.
• Provide onsite event support as needed, assisting with box office operations, ticketing-related issues, and stakeholder requests.
• Assist Ticketing Managers, Senior Ticketing Managers, and Directors with special projects, reporting requests, process improvements, and operational initiatives.
• Participate in team meetings, training programs, and professional development opportunities.
• Perform additional duties and responsibilities as assigned.

WHAT THIS PERSON WILL BRING

• Bachelor's degree from an accredited institution or equivalent combination of education and relevant professional experience.
• 1-2 years of experience in ticketing operations, box office administration, event operations, entertainment, hospitality, or a related field.
• Experience with Ticketmaster systems and ticket operations strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities, maintain accuracy, and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to effectively interact with internal teams, venue partners, and external stakeholders.
• Strong analytical and problem-solving skills with attention to detail and a commitment to operational excellence.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and related business applications.
• Ability to learn ticketing systems, reporting tools, and operational processes quickly and effectively.
• Demonstrated ability to prioritize tasks, follow through on assignments, and manage responsibilities independently.
• Strong interpersonal skills with a collaborative and team-oriented approach to work.
• Ability to work effectively under pressure while maintaining professionalism and attention to detail.
• Flexible schedule with the ability to work evenings, weekends, and holidays as required by business and event needs.
• Willingness to work onsite and provide event support when required.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

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The expected compensation for this position is:

$23.78 USD - $29.72 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.