Assistant Director of Ticket Operations AS8634

Oklahoma State University; Stillwater (OK); On-site; USD 45,000 - 70,000; Full time

Job summary

Oklahoma State University in Stillwater seeks a Ticketing Manager to oversee ticketing for two or more sports and related programs, including travel and event duties.

Under leadership and in collaboration with Sales, POSSE, marketing and Analytics, you will develop pricing, packaging, and renewal dates, and support inbound sales during peak periods while maintaining required communication devices.

Qualifications

• Bachelor's degree in Marketing, Communications, Business or related field (degree conferred on or before start date).
• Three years customer service, public relations and/or computer experience.

Responsibilities

• Manage ticketing for two or more sports and related programs, incl. travel for events.
• Develop ticket pricing, packaging, and key dates (renewals, on-sales, seat selections).
• Assist inbound sales and service during high call/in-person volume.
• Collaborate with Sales, POSSE, marketing and Analytics under leadership.

Skills

Customer service

Communication

Problem solving

Phone skills

Multitasking

Computer skills

Mobility

Education

Bachelor's degree in Marketing/Communications/Business or related field

Tools

Paciolan

Job description

Campus
OSU-Stillwater
Contact Name & Email
Dan Gish, [e-mail]
Work Schedule
Monday through Friday, 8:00am-5:00pm with evenings and weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
Commensurate with education and experience
Priority Application Date
Applications will be accepted until a successful candidate has been hired.

About This Position

Responsibilities include but not limited to all ticketing facets of two or more sports and other ticket programs, including potential travel for preseason and post-season play, Big 12 championships, NCAA Championship events and other responsibilities directed by supervisor. Additional sport specific management duties as designated. Under supervision of leadership and in collaboration with Sales, POSSE (annual giving), marketing, and Analytics, lead development of ticket pricing, packaging, and key dates such as renewals, on-sales, seat selections, etc. This position will also assist with inbound sales and service during periods of high call or in-person volume. Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.

Required Qualifications

• Bachelor's Marketing, Communications, Business Administration or related field (degree must be conferred on or before agreed upon start date)
• Three years customer service, public relations and/or computer experience.

Skills, Proficiencies, And/or Knowledge

Management, organizational, interpersonal and communication skills. Customer service skills-communications, problem solving, flexibility, strong phone skills. Ability to interpret, understand, implement, and manage multiple tasks simultaneously. Proficiency with computer operations. Must be able to lift up to 50 pounds. Must be able to stand up to 3 hours.

Preferred Qualifications

• Master's Marketing, Communications, Business Administration or related field
• Knowledge of Paciolan software; Experience in Athletic Ticketing Knowledge of NCAA and Big 12 Conference rules and regulations