Ticketing & Guest Services Specialist - Events

Broward Center for the Performing Arts; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Broward Center for the Performing Arts in Fort Lauderdale, FL seeks a Ticketing Services Representative to sell and process tickets, provide event information, and assist patrons with will-call and digital tickets. The role supports box office and customer care operations and requires professionalism, accuracy, and strong customer service during events.

Ideal candidates possess high school education, experience with ticketing systems, and a customer-focused mindset, with flexibility for nights,

Qualifications

• High School diploma or equivalent required.
• Experience with ticketing systems preferred.
• Strong customer service and communication skills.
• Ability to work nights, weekends, and events.

Responsibilities

• Sell, exchange, and process event tickets using ticketing systems.
• Provide accurate information on performances, venues, seating, accessibility.
• Maintain patron records and ticketing data.
• Assist patrons with will-call and digital ticket access.
• Resolve routine inquiries and escalate complex issues.

Skills

Customer service

Multitasking

Communication skills

Problem-solving

Bilingual Spanish preferred

Education

High School diploma or equivalent

Tools

Ticketmaster

Archtics

Account Manager

Job description

Broward Center for the Performing Arts in Fort Lauderdale, FL seeks a Ticketing Services Representative to sell and process tickets, provide event information, and assist patrons with will-call and digital tickets. The role supports box office and customer care operations and requires professionalism, accuracy, and strong customer service during events.

Ideal candidates possess high school education, experience with ticketing systems, and a customer-focused mindset, with flexibility for nights,