Event Ticketing Specialist | Customer Care

Broward Center; Fort Lauderdale (FL); On-site; USD 18,000 - 25,000; Part time

Job summary

The Broward Center for the Performing Arts in Fort Lauderdale is seeking a Ticketing Services Representative – EV to deliver exceptional customer service by selling and processing event tickets at Box Office windows and via our Customer Care Center.

You will create and maintain accurate patron records, assist with will-call and digital tickets, answer inquiries, and support ticketing operations while upholding confidentiality and presenting the organization professionally.

Qualifications

• Sell, exchange, and process event tickets using computerized ticketing systems.
• Provide accurate information regarding performances, venues, ticket policies, seating, parking, accessibility, and other patron inquiries.
• Create and maintain accurate customer accounts, contact memo information, communication logs, and ticketing records.
• Maintain regular attendance and work a flexible schedule including nights, weekends, holidays, and events.

Responsibilities

• Sell, exchange, and process event tickets using computerized ticketing systems at Box Office windows and/or Customer Care Center.
• Provide accurate information regarding performances, venues, ticket policies, seating, parking, accessibility, and other patron inquiries.
• Create and maintain accurate customer accounts, contact memo information, communication logs, and ticketing records.
• Distribute will-call tickets and assist patrons with accessing and using digital tickets.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Spanish language

Education

High School or High School equivalent

Tools

Ticketmaster

Archtics

Account Manager

Job description

The Broward Center for the Performing Arts in Fort Lauderdale is seeking a Ticketing Services Representative – EV to deliver exceptional customer service by selling and processing event tickets at Box Office windows and via our Customer Care Center.

You will create and maintain accurate patron records, assist with will-call and digital tickets, answer inquiries, and support ticketing operations while upholding confidentiality and presenting the organization professionally.