Ticketing Services Representative - Event

Broward Center for the Performing Arts; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

The Broward Center for the Performing Arts seeks a Ticketing Services Representative – EV to deliver exceptional customer service by selling and processing tickets for Broward Center and managed venues. The role may involve working at Box Office windows or in the Customer Care Center.

You will provide accurate venue and event information, maintain patron records, distribute tickets, resolve routine inquiries, and support efficient ticketing operations while traveling to managed venues within

Qualifications

• High School diploma or equivalent is required.
• Experience with ticketing or POS systems is preferred.
• Strong communication skills in English; bilingual Spanish preferred.

Responsibilities

• Sell, exchange, and process event tickets using computerized ticketing systems at Box Office windows or Customer Care Center.
• Provide accurate information regarding performances, venues, policies, seating, parking, accessibility, and patron inquiries.
• Create and maintain accurate customer accounts, contact memo information, logs, and ticketing records.
• Distribute will-call tickets and assist patrons with accessing and using digital tickets.
• Respond to inquiries promptly or route to appropriate team member; resolve routine issues and escalate complex matters.
• Participate in meetings, training, and departmental communications; maintain confidentiality and follow ticketing procedures.
• Travel to managed venues within Broward County and North Miami as scheduled.

Skills

Customer Focus

Teamwork

Accountability

Spanish Bilingual

Education

High School Diploma or equivalent

Job description

Position SummaryThe Ticketing Services Representative – EV delivers exceptional customer service by selling and processing tickets for Broward Center and managed venues with opportunities to work during events at Box Office windows and/or in the Customer Care Center. The position provides accurate ticketing, venue, and event information, resolves routine customer inquiries, maintains accurate patron records, and supports efficient ticketing operations while representing the organization in a professional manner. This job is primarily located at Aventura Arts & Cultural Center.Essential FunctionsSell, exchange, and process event tickets using computerized ticketing systems at Box Office windows and/or through Customer Care Center phone lines.Provide accurate information regarding performances, venues, ticket policies, seating, parking, accessibility, and other patron inquiries.Create and maintain accurate customer accounts, contact memo information, communication logs, and ticketing records.Distribute will-call tickets and assist patrons with accessing and using digital tickets.Respond to website and other customer inquiries promptly or route them to the appropriate team member.Resolve routine customer service issues and escalate complex matters to a lead or supervisor.Participate in required meetings, training, and departmental communications.Maintain confidentiality of customer and organizational information and comply with ticketing procedures.Perform other duties as assigned.Core CompetenciesCustomer Focus – Delivers responsive, courteous service that creates a positive experience.Teamwork – Collaborates effectively to achieve departmental and organizational goals.Accountability – Takes ownership of work, follows through on commitments, and demonstrates sound judgment.Knowledge and AbilitiesMaintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.Communicate effectively in English, both verbally and in writing; bilingual Spanish preferred.Travel to managed venues within Broward County and North Miami as scheduled.Operate ticketing, phone, and point-of-sale systems while accurately entering data.Manage multiple priorities in a fast-paced environment while maintaining professionalism.Demonstrate strong customer service, interpersonal, and problem-solving skills.Exercise sound judgment, discretion, and confidentiality.Knowledge of Ticketmaster, Archtics, Account Manager, or similar ticketing platforms preferred.Supervisory Responsibilitiesn/aDesired Education and ExperienceHigh School or High School equivalent