Box Office Ticketing Specialist - Live Event Experiences

Broward Center; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Broward Center seeks a Ticketing Services Representative to deliver outstanding service by selling and processing tickets for Broward Center and managed venues in Aventura, FL. The role involves assisting guests at box offices and via the Customer Care Center, providing accurate event information, and maintaining precise patron records.

Flexibility to work nights, weekends, and events is required. Knowledge of Ticketmaster/Archtics is preferred; bilingual Spanish is a plus for guest interactions.

Qualifications

• High School or equivalent required; knowledge of ticketing platforms preferred.
• Ability to handle multiple tasks in a fast-paced environment with accuracy.
• Bilingual Spanish is a plus and helpful for guest interactions.

Responsibilities

• Sell, exchange, and process event tickets at box offices or phone lines.
• Provide accurate venue, policy, seating, and accessibility information.
• Create and maintain customer accounts and ticketing records.
• Distribute will-call tickets and assist with digital tickets.
• Respond to inquiries promptly or route to appropriate team member.
• Escalate complex issues to a lead or supervisor as needed.
• Attend required trainings and meetings; maintain confidentiality.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Ticketing systems (Ticketmaster/Archtics)

POS systems

Job description

Broward Center seeks a Ticketing Services Representative to deliver outstanding service by selling and processing tickets for Broward Center and managed venues in Aventura, FL. The role involves assisting guests at box offices and via the Customer Care Center, providing accurate event information, and maintaining precise patron records.

Flexibility to work nights, weekends, and events is required. Knowledge of Ticketmaster/Archtics is preferred; bilingual Spanish is a plus for guest interactions.