Ticketing & Guest Services Specialist — Box Office & Events

Broward Center for the Performing Arts; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

The Broward Center for the Performing Arts seeks a Ticketing Services Representative – EV to deliver exceptional customer service by selling and processing tickets for Broward Center and managed venues. The role may involve working at Box Office windows or in the Customer Care Center.

You will provide accurate venue and event information, maintain patron records, distribute tickets, resolve routine inquiries, and support efficient ticketing operations while traveling to managed venues within

Qualifications

• High School diploma or equivalent is required.
• Experience with ticketing or POS systems is preferred.
• Strong communication skills in English; bilingual Spanish preferred.

Responsibilities

• Sell, exchange, and process event tickets using computerized ticketing systems at Box Office windows or Customer Care Center.
• Provide accurate information regarding performances, venues, policies, seating, parking, accessibility, and patron inquiries.
• Create and maintain accurate customer accounts, contact memo information, logs, and ticketing records.
• Distribute will-call tickets and assist patrons with accessing and using digital tickets.
• Respond to inquiries promptly or route to appropriate team member; resolve routine issues and escalate complex matters.
• Participate in meetings, training, and departmental communications; maintain confidentiality and follow ticketing procedures.
• Travel to managed venues within Broward County and North Miami as scheduled.

Skills

Customer Focus

Teamwork

Accountability

Spanish Bilingual

Education

High School Diploma or equivalent

Job description

The Broward Center for the Performing Arts seeks a Ticketing Services Representative – EV to deliver exceptional customer service by selling and processing tickets for Broward Center and managed venues. The role may involve working at Box Office windows or in the Customer Care Center.

You will provide accurate venue and event information, maintain patron records, distribute tickets, resolve routine inquiries, and support efficient ticketing operations while traveling to managed venues within