Ticketing & Guest Experience Associate

NASCAR Event Management; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Wellness-focused benefits package

Growth opportunities

Job summary

Daytona International Speedway is seeking a motivated team player to join its Ticket Operations team. The Representative, Ticket Operations delivers an exceptional guest experience while driving sales of track tours and experiences.

This position builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit.

Qualifications

• High school diploma or GED required; equivalent education and experience considered.
• One to two years of customer service experience preferred.
• Strong verbal and written communication skills with a commitment to exceptional service.
• Previous cash and/or credit card handling experience.
• Ticketing software experience, such as Ticketmaster, preferred.

Responsibilities

• Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
• Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
• Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.
• Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
• Maintain a professional, positive, and customer-focused environment.
• Other duties as assigned.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Tools

Ticketmaster

Job description

Daytona International Speedway is seeking a motivated team player to join its Ticket Operations team. The Representative, Ticket Operations delivers an exceptional guest experience while driving sales of track tours and experiences.

This position builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit.