Representative, Ticket Operations

NASCAR; Daytona Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

NASCAR's Daytona International Speedway is seeking a motivated team player to join its Ticket Operations team. The Representative will deliver an exceptional guest experience while selling track tours and experiences.

You will build guest relationships, process accurate transactions, and support daily operations using ticketing software. Evening, weekend, and holiday scheduling is required. We offer competitive pay and opportunities to grow within NASCAR.

Qualifications

• High school diploma or GED required; equivalent education and experience considered.
• 1-2 years of customer service experience preferred.
• Strong verbal and written communication skills with a commitment to exceptional guest service.
• Previous cash and/or credit card handling experience.
• Positive, professional attitude and ability to work effectively in a team environment.
• General knowledge of the facility and racing is preferred.
• Ticketing software experience, such as Ticketmaster, preferred.

Responsibilities

• Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
• Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
• Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.
• Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
• Maintain a professional, positive, and customer-focused environment.
• Other duties as assigned.

Skills

Customer service

Communication

Team player

Cash handling

Education

High school diploma or GED

Tools

Ticketmaster

Ticketing software

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

Daytona International Speedway is seeking a motivated team player to play an integral role on its Ticket Operations team. The Representative, Ticket Operations delivers an exceptional guest experience while driving sales of track tours and experiences.

This position builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit. The role plays an important part in creating positive, lasting impressions that strengthen guest satisfaction and encourage repeat visits.

What You'll Do

• Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
• Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
• Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.
• Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
• Maintain a professional, positive, and customer-focused environment.
• Other duties as assigned.

What You'll Bring

• High school diploma or GED required; equivalent education and experience considered.
• One to two years of customer service experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to exceptional customer service.
• Previous cash and/or credit card handling experience.
• Positive, professional attitude and ability to work effectively in a team environment.
• General knowledge of the facility and racing is preferred.
• Ticketing software experience, such as Ticketmaster, preferred.
• One to two years of customer service experience preferred.

Work Schedule

This position requires a flexible schedule based on business and event needs. Hours will include evenings, weekends, holidays, and extended hours during race weekends and special events. Candidates must be willing to work the non-traditional schedules common within the sports and entertainment industry.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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