Ticket Operations Specialist - Guest Experience & Sales

NASCAR Event Management, LLC.; Daytona Beach (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

NASCAR Event Management, LLC. in Daytona Beach, FL is seeking a Representative, Ticket Operations to deliver an exceptional guest experience while driving sales of track tours and experiences.

You will engage guests, understand their needs, and process accurate transactions using ticketing software to create an engaging visit from first contact to completion. The role requires a high school diploma or GED, 1–2 years of customer service, and cash handling experience.

Qualifications

• High school diploma or GED required; equivalent education and experience considered.
• 1–2 years of customer service experience preferred.
• Experience with cash and credit card handling.
• Knowledge of facility and racing is preferred.
• Ticketing software experience, such as Ticketmaster, preferred.

Responsibilities

• Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
• Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
• Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.
• Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
• Maintain a professional, positive, and customer-focused environment.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Education

High school diploma or GED

Tools

Ticketmaster

Job description

NASCAR Event Management, LLC. in Daytona Beach, FL is seeking a Representative, Ticket Operations to deliver an exceptional guest experience while driving sales of track tours and experiences.

You will engage guests, understand their needs, and process accurate transactions using ticketing software to create an engaging visit from first contact to completion. The role requires a high school diploma or GED, 1–2 years of customer service, and cash handling experience.