Ticket Operations Specialist - Live Events

National Association for Stock Car Auto Racing (NASCAR); Darlington (SC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Growth opportunities

Job summary

NASCAR in Daytona Beach, FL is seeking a Ticket Operations Associate to support daily functions across events and weekend operations. You will help manage price codes, inventory, and corporate/complimentary tickets while ensuring smooth customer experiences.

Join a dynamic team focused on operational excellence in a high‑profile sports entertainment setting, with exposure to nationwide event operations and growth opportunities.

Qualifications

• High school diploma or GED; equivalent education/experience considered.
• Experience with Ticketmaster or similar ticketing software.
• Previous box office, ticketing, or live event operations experience.
• Strong project management skills.
• Proficiency in Microsoft Excel.
• Excellent written and verbal communication.
• Strong organizational skills with deadlines.
• Ability to work independently with minimal supervision.
• Familiarity with NASCAR is a plus.
• Valid driver's license in good standing.

Responsibilities

• Support Ticket Operations leadership with daily functions and projects.
• Identify opportunities to streamline ticket operations processes.
• Assist with product training for Consumer Services team and Sales Academy.
• Audit event builds, ticket system updates, pricing changes, and financial controls daily.
• Maintain ticket system price code management and updates.
• Oversee inventory management across all events and daily allocations.
• Manage Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and setup.
• Respond to inquiries in the ticket operations inbox promptly.
• Ensure quality control of the online ticket-buying experience and fix broken links.
• Partner with Marketing to maintain current offers and messaging.
• Support event weekend operations: staffing, issue resolution, and daily reconciliation.
• Assist in hiring/scheduling supervision of temporary event staff.
• Develop and implement operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Skills

Ticketing software

Box office operations

Project management

Microsoft Excel

Communication skills

Organizational skills

Independent work

Driver's license

NASCAR familiarity

Education

High school diploma or GED

Tools

Ticketmaster

Microsoft Excel

Job description

NASCAR in Daytona Beach, FL is seeking a Ticket Operations Associate to support daily functions across events and weekend operations. You will help manage price codes, inventory, and corporate/complimentary tickets while ensuring smooth customer experiences.

Join a dynamic team focused on operational excellence in a high‑profile sports entertainment setting, with exposure to nationwide event operations and growth opportunities.