Part-Time Box Office Event Representative

Houston Rockets; Houston (TX); On-site; USD 19,286 - 27,552; Part time

Job summary

Houston Rockets is seeking a Part-Time Box Office Event Representative in Houston, TX to serve as the primary guest-facing ticketing professional during events. You will assist guests with ticket purchases, troubleshooting, seating inquiries, and event information while delivering outstanding customer service.

The role involves processing sales, exchanges, upgrades, and relocations, using ticketing systems and devices, and supporting mobile ticket management.

Qualifications

• 2+ years of customer service experience creating a positive guest experience.
• Strong interpersonal and communication skills.
• Experience using ticketing systems such as AXS or Ticketmaster.

Responsibilities

• Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
• Troubleshoot and resolve mobile ticketing issues including transfers, account access, digital ticket delivery, QR codes, and mobile wallet functionality.
• Assist guests with password resets, account recovery, and navigation of ticketing applications.
• Research and resolve ticketing discrepancies using ticketing system tools.
• Escalate complex ticketing issues while maintaining a positive guest experience.
• Process ticket sales, exchanges, upgrades, and relocations per procedures.
• Operate ticketing software, scanners, tablets, POS equipment.

Skills

Customer Service

Guest Experience

Ticketing Systems

Tools

AXS

Ticketmaster

Job description

Part-Time Box Office Event Representative

General Description:

The Part-Time Box Office Event Representative serves as the primary guest-facing ticketing professional during events. This position assists guests with ticket purchases, ticket troubleshooting, seating inquiries, and event-related information while delivering exceptional customer service and supporting a positive guest experience.

Responsibilities include but are not limited to:

Guest Experience & Ticket Resolution

• Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
• Troubleshoot and resolve mobile ticketing issues including ticket transfers, account access, digital ticket delivery, QR code scanning, and mobile wallet functionality.
• Assist guests with password resets, account recovery, and navigation of ticketing applications.
• Research and resolve ticketing discrepancies using ticketing system tools and available resources.
• Escalate complex ticketing issues when appropriate while maintaining a positive guest experience.

Ticketing Operations

• Process ticket sales, exchanges, upgrades, and approved relocations in accordance with departmental procedures.
• Utilize ticketing systems to access account information, verify ticket ownership, and resolve guest concerns.
• Maintain accuracy when handling ticket transactions and guest account information.
• Operate ticketing software, scanners, tablets, mobile devices, and point-of-sale equipment.

Technology & Mobile Support

• Assist guests with mobile applications and digital ticket management.
• Troubleshoot issues related to account login, ticket visibility, transfer acceptance, and mobile entry.
• Support guests using Apple Wallet, Google Wallet, and other digital ticket storage methods.
• Demonstrate confidence utilizing tablets, smartphones, and event technology platforms.

Event Operations

• Maintain a professional and guest-focused environment.
• Ensure assigned workstations remain organized and operational.
• Follow all ticketing, cash handling, and operational procedures.
• Communicate operational concerns and guest trends to supervisors.
• Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

Minimum Qualifications:

• 2+ years of customer service experience creating a positive guest experience.
• Strong interpersonal and communication skills.
• Demonstrated problem-solving ability and attention to detail.
• Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments.
• Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms.
• Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests.
• Experience using tablets, point-of-sale systems, or customer service technology tools.
• Experience troubleshooting mobile ticketing, account access, and digital wallet issues.
• Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication.
• Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards.
• Ability to remain calm and professional while assisting guests in high-volume environments.
• Familiarity with mobile applications and digital customer experiences.
• Must be available to work a minimum of 70% of scheduled events each month.
• Flexible availability including evenings, weekends, and holidays.

Physical & Mental Requirements:

• Ability to stand for extended periods of time.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to lift and carry up to 20 pounds.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.