Ticketing Assistant — Part-Time with Flexible Hours

Broadway Across America; Baltimore (MD); On-site; USD 20,000 - 32,000; Part time

Job summary

The France-Merrick Performing Arts Center seeks a highly organized, collaborative Ticketing Assistant to provide essential business and operational support to the Ticketing Manager. The Part-Time Ticketing Assistant provides operational and administrative support to the Ticketing Department in the successful execution of ticketed events at the France-Merrick Performing Arts Center.

This position assists with event setup and maintenance, ticket inventory management, internal ticket fulfillment,

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, ticketing, administrative support, hospitality, live entertainment, or a related field preferred.
• Experience with Ticketmaster, Archtics, or other computerized ticketing systems is preferred but not required.

Responsibilities

• Provide operational and administrative support to the Ticketing Department across a variety of ticketing initiatives and event-related projects.
• Assist the Ticketing Manager with building, reviewing, testing, and maintaining ticketed events within the ticketing system.
• Organize event information, pricing, offers, and communications to ensure accurate and efficient event setup.
• Monitor ticket sales, inventory, and event performance; prepare and distribute sales and inventory reports throughout the event lifecycle.
• Process and fulfill internal ticket requests in accordance with organizational policies and deadlines.
• Respond to incoming telephone calls and email inquiries regarding ticket sales, event information, and customer service.
• Assist with quality assurance testing of ticketing builds, promotions, pricing, and online purchasing functionality.
• Maintain accurate records and assist with data entry and reporting as needed.
• Collaborate with Marketing, Programming, Group Sales, Box Office, and other departments to ensure timely and accurate communication of event information.

Skills

Microsoft Office

Excel

Outlook

Strong written and verbalcommunication

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Ticketmaster

Archtics

CRM tools

Job description

The France-Merrick Performing Arts Center seeks a highly organized, collaborative Ticketing Assistant to provide essential business and operational support to the Ticketing Manager. The Part-Time Ticketing Assistant provides operational and administrative support to the Ticketing Department in the successful execution of ticketed events at the France-Merrick Performing Arts Center.

This position assists with event setup and maintenance, ticket inventory management, internal ticket fulfillment,