Ticketing Staff Assistant

Broadway Across America; Baltimore (MD); On-site; USD 20,000 - 32,000; Part time

Job summary

The France-Merrick Performing Arts Center seeks a highly organized, collaborative Ticketing Assistant to provide essential business and operational support to the Ticketing Manager. The Part-Time Ticketing Assistant provides operational and administrative support to the Ticketing Department in the successful execution of ticketed events at the France-Merrick Performing Arts Center.

This position assists with event setup and maintenance, ticket inventory management, internal ticket fulfillment,

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, ticketing, administrative support, hospitality, live entertainment, or a related field preferred.
• Experience with Ticketmaster, Archtics, or other computerized ticketing systems is preferred but not required.

Responsibilities

• Provide operational and administrative support to the Ticketing Department across a variety of ticketing initiatives and event-related projects.
• Assist the Ticketing Manager with building, reviewing, testing, and maintaining ticketed events within the ticketing system.
• Organize event information, pricing, offers, and communications to ensure accurate and efficient event setup.
• Monitor ticket sales, inventory, and event performance; prepare and distribute sales and inventory reports throughout the event lifecycle.
• Process and fulfill internal ticket requests in accordance with organizational policies and deadlines.
• Respond to incoming telephone calls and email inquiries regarding ticket sales, event information, and customer service.
• Assist with quality assurance testing of ticketing builds, promotions, pricing, and online purchasing functionality.
• Maintain accurate records and assist with data entry and reporting as needed.
• Collaborate with Marketing, Programming, Group Sales, Box Office, and other departments to ensure timely and accurate communication of event information.

Skills

Microsoft Office

Excel

Outlook

Strong written and verbalcommunication

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Ticketmaster

Archtics

CRM tools

Job description

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards. We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth. $20.00/hour FLSA Status: Non-Exempt

Summary

The France-Merrick Performing Arts Center seeks a highly organized, collaborative Ticketing Assistant to provide essential business and operational support to the Ticketing Manager. The Part-Time Ticketing Assistant provides operational and administrative support to the Ticketing Department in the successful execution of ticketed events at the France-Merrick Performing Arts Center. This position assists with event setup and maintenance, ticket inventory management, internal ticket fulfillment, sales reporting, and customer service. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced live entertainment environment. This position requires a flexible schedule, including occasional evenings, weekends, and holidays based on event needs.

Duties And Responsibilities

• Provide operational and administrative support to the Ticketing Department across a variety of ticketing initiatives and event-related projects.
• Assist the Ticketing Manager with building, reviewing, testing, and maintaining ticketed events within the ticketing system.
• Organize event information, pricing, offers, and communications to ensure accurate and efficient event setup.
• Monitor ticket sales, inventory, and event performance; prepare and distribute sales and inventory reports throughout the event lifecycle.
• Process and fulfill internal ticket requests in accordance with organizational policies and deadlines.
• Respond to incoming telephone calls and email inquiries regarding ticket sales, event information, and customer service.
• Assist with quality assurance testing of ticketing builds, promotions, pricing, and online purchasing functionality.
• Maintain accurate records and assist with data entry and reporting as needed.
• Collaborate with Marketing, Programming, Group Sales, Box Office, and other departments to ensure timely and accurate communication of event information.
• Provide additional administrative and operational support to other Departments as assigned.

Competencies

Customer Service

• Provides courteous, professional, and responsive service to patrons, clients, and internal stakeholders.
• Demonstrates patience, professionalism, and a solutions-oriented approach when addressing questions or concerns.
• Represents the France-Merrick Performing Arts Center in a positive and professional manner.

Collaboration

• Works effectively with the Ticketing Manager, Box Office staff, and other departments to support organizational goals.
• Establishes and maintains positive working relationships with colleagues.
• Communicates clearly and shares information in a timely and professional manner.
• Willingly assists team members and contributes to a collaborative work environment.

Organization & Attention to Detail

• Maintains a high level of accuracy when processing event information, ticket orders, and customer requests.
• Effectively manages multiple assignments while meeting deadlines.
• Demonstrates strong organizational and recordkeeping skills.
• Identifies discrepancies and follows through to ensure accuracy.

Adaptability

• Adjusts priorities to meet changing business needs and event schedules.
• Learns new systems, procedures, and technologies quickly.
• Remains composed and productive in a fast-paced environment.
• Demonstrates flexibility to support departmental needs during busy on-sales and event periods.

Technical & Functional Skills

• Proficient in Microsoft Office, particularly Excel and Outlook.
• Comfortable learning computerized ticketing systems and customer relationship management tools.
• Strong written and verbal communication skills.
• Ability to analyze information, follow established procedures, and exercise sound judgment when handling confidential information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, ticketing, administrative support, hospitality, live entertainment, or a related field preferred.
• Experience with Ticketmaster, Archtics, or other computerized ticketing systems is preferred but not required. Candidates with strong technical aptitude and the ability to quickly learn new software are encouraged to apply.

Communication Skills

• Ability to communicate professionally with patrons, clients, coworkers, and visiting show personnel.
• Ability to respond to customer inquiries by telephone and email in a courteous and timely manner.
• Ability to organize and communicate event information accurately to internal departments.

Critical Thinking

• Demonstrates strong attention to detail and accuracy.
• Identifies issues and escalates them appropriately to the Ticketing Manager.
• Prioritizes multiple tasks and meets deadlines in a fast-paced environment.
• Follows established procedures while exercising good judgment.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

While performing the duties of this position, the employee is regularly required to communicate verbally and in writing and to operate standard office equipment. The employee is frequently required to:

• Work at a computer for extended periods.
• Answer telephones and respond to email inquiries.
• Occasionally move throughout the theatre and administrative offices to support ticketing operations.
• Occasionally lift or carry office materials weighing up to 20 pounds.
• Work a flexible schedule, including evenings, weekends, and holidays, based on event needs.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in a fast-paced performing arts environment supporting Broadway presentations, concerts, comedy, special events, and private rentals. The successful candidate will work closely with the Ticketing Department while collaborating with the Box Office, Marketing, Programming, Group Sales, and other departments to ensure accurate event setup, effective communication, and exceptional customer service. Flexibility, teamwork, and attention to detail are essential to success in this role. Because performances, ticket on-sales, and event-related activities frequently occur outside of traditional business hours, candidates must be available to work a flexible schedule, including weekdays, evenings, weekends, and holidays, based on departmental and event needs.

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.