Ticketing & Events Coordinator

Johngore; Baltimore, Northern (MD, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

The John Gore Organization seeks a highly organized Part-Time Ticketing Assistant to provide essential business and operational support to the Ticketing Manager at the France-Merrick Performing Arts Center.

Responsibilities include event setup, ticket inventory management, internal ticket fulfillment, sales reporting, and customer service in a fast-paced live entertainment environment.

Qualifications

• High school diploma or equivalent required; degrees preferred.
• Experience in customer service, ticketing, or hospitality preferred.
• Familiarity with Ticketmaster or Archtics is a plus.
• Strong technical aptitude and quick learning of software.

Responsibilities

• Provide operational and administrative support to the Ticketing Department across a variety of ticketing initiatives and event-related projects.
• Assist with building, reviewing, testing, and maintaining ticketed events within the ticketing system.
• Organize event information, pricing, offers, and communications to ensure accurate and efficient event setup.
• Monitor ticket sales, inventory, and event performance; prepare and distribute sales and inventory reports throughout the event lifecycle.
• Process and fulfill internal ticket requests in accordance with organizational policies and deadlines.
• Respond to incoming telephone calls and email inquiries regarding ticket sales, event information, and customer service.
• Assist with quality assurance testing of ticketing builds, promotions, pricing, and online purchasing functionality.
• Maintain accurate records and assist with data entry and reporting as needed.
• Collaborate with Marketing, Programming, Group Sales, Box Office, and other departments to ensure timely and accurate communication of event information.
• Provide additional administrative and operational support to other Departments as assigned.

Skills

Customer Service

Collaboration

Organization

Adaptability

Excel

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Ticketmaster

Archtics

CRM systems

Job description

The John Gore Organization seeks a highly organized Part-Time Ticketing Assistant to provide essential business and operational support to the Ticketing Manager at the France-Merrick Performing Arts Center.

Responsibilities include event setup, ticket inventory management, internal ticket fulfillment, sales reporting, and customer service in a fast-paced live entertainment environment.