Ticketing and Gift Shop Associate

McWane Science Center; Birmingham (AL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free membership

IMAX Dome Theater screenings

Discounts in gift shop and programs

403(b) retirement plan with company...

On-site parking

Job summary

McWane Science Center in Birmingham, AL is seeking a Guest Experience Associate to support guest services counter and gift shop, delivering excellent customer service and assisting guests with sales and information.

This 28-hour per week position offers flexible hours with benefits such as free membership, IMAX Dome Theater screenings, discounts, a 403(b) plan with company match, and on-site parking.

Qualifications

• High School diploma or equivalent.
• Flexible hours across 7 days, including holidays.
• Excellent customer service and communication skills.
• Pleasant, outgoing personality.
• Legible handwriting.
• 1+ year cash-handling experience and ability to balance cash drawer.
• 1+ year customer service experience.
• Point of Sale computer experience.
• Must be at least 18 years of age.

Responsibilities

• Greet, inform and respond to all guests with sincerity, enthusiasm and positivity.
• Provide friendly, professional service for any customer service need and resolve or assist in the resolution of any issues with a positive attitude.
• Understand and communicate clearly to guests all vital information regarding pricing, programs, exhibits, events, IMAX films and other McWane Science Center activities and areas.
• Suggest and sell memberships, IMAX films and other programs.
• Complete all guest transactions accurately and in a timely manner while maintaining a balanced cash drawer.
• Follow all opening/closing procedures as directed by supervisory staff.
• Assist in maintaining cleanliness and neat visual presentation of all front-of-house spaces including the merchandising of products.
• Assist with product check-in and established inventory procedures.
• Maintain a high level of professionalism in performing assigned duties and tasks in representing McWane Science Center.
• Greet, check-in, and assist all groups with questions, scheduling, or other issues.

Skills

Customer service

Communication

Interpersonal skills

Pleasant personality

Cash handling

POS experience

Computer literacy

Fast-paced environment

Education

High School Diploma

Tools

POS system

Job description

Come join our front-line team! McWane Science Center counts on the Guest Experience Associate to support the daily operations of the guest services counter and gift shop by providing excellent customer service while assisting guests with sales and information.

This 28 hour per week position will generally be scheduled between 8:30AM and 5:30PM Monday through Friday, between 9:30AM and 5:30PM on Saturdays and between 12:00PM and 5:30PM on Sundays.

Benefits include FREE membership and IMAX Dome Theater screenings; discounts in our gift shop, camp program, IMAX theater and food service; 403(b) retirement savings plan including company match; and on-site parking.

Accountabilities and Major Duties

• Greet, inform and respond to all guests with sincerity, enthusiasm and positivity.
• Provide friendly, professional service for any customer service need and resolve or assist in the resolution of any issues with a positive attitude.
• Understand and be able to communicate clearly to guests all vital information regarding pricing, programs, exhibits, events, IMAX films and other McWane Science Center activities and areas.
• Suggest and sell memberships, IMAX films and other programs.
• Complete all guest transactions accurately and in a timely manner while maintaining a balanced cash drawer.
• Follow all opening/closing procedures as directed by supervisory staff.
• Assist in maintaining cleanliness and neat visual presentation of all front-of-house spaces including the merchandising of products.
• Assist with product check-in and established inventory procedures.
• Maintain a high level of professionalism in performing assigned duties and tasks in representing McWane Science Center.
• Greet, check-in, and otherwise assist all groups with any questions, scheduling, or other issues.

Minimum Qualifications

• High School diploma or equivalent.
• Flexible working hours and days throughout the 7-day week including holidays.
• Excellent customer service skills including strong communication and interpersonal skills.
• Pleasant, outgoing personality.
• Legible handwriting.
• 1+ year cash-handling experience including the ability to count down and balance a cash drawer.
• 1+ year customer service experience.
• Point of Sale computer experience.
• Capable of working in a fast-paced environment with distractions.
• Working knowledge of computers.
• Must be at least 18 years of age.

Minimum Physical Qualifications

• Ability to sit/stand for extended periods of time without being able to leave the work area.
• Ability to perform work using a computer for extended periods of time.
• Ability to operate a computer and register.
• Visual and hearing acuity.
• Ability to climb a stepladder to merchandise or retrieve products.
• Ability to push and pull up to 100 lbs.
• Ability to lift up to 50 lbs.