Visitor Service Associate

Imagination Station, Toledo's Science Center; Toledo (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

A community science center in Toledo, Ohio is seeking a Visitor Service Associate to create engaging experiences for guests. Responsibilities include greeting visitors, processing admissions, and promoting memberships. Ideal candidates should have strong communication skills, cash handling experience, and a high school diploma or GED. The position requires flexibility to work weekends and holidays, contributing to a mission of inspiring curiosity in science through hands-on discovery.

Qualifications

• Strong interpersonal and communication skills to connect with all ages.
• Comfortable in a fast-paced, public-facing environment.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet and welcome visitors with enthusiasm.
• Process admissions and handle cash accurately.
• Maintain shop appearance and support daily operations.

Skills

Interpersonal skills

Communication skills

Cash handling

Customer service experience

Education

High school diploma or GED equivalent

Tools

Point-of-sale (POS) system

Job description

Overview

IMAGINATION STATION Toledo — Visitor Service Associate (Approximately 20-25 Hours/Week). The Visitor Services Associate serves as a frontline ambassador for Imagination Station Toledo, creating welcoming, engaging, and memorable experiences for every guest who walks through our doors. This role is central to fulfilling our mission of inspiring curiosity and a lifelong love of science through hands-on discovery. Associates work across multiple visitor-facing areas including the Visitor Services desk and the Science2Go retail shop — and play a vital role in making science accessible and exciting for people of all ages and backgrounds.

Responsibilities

• Greet and welcome all visitors with enthusiasm and a guest-first mindset
• Respond to visitor questions and needs with accuracy, warmth, and patience
• Process admissions transactions accurately using the point-of-sale (POS) system, including cash handling, credit card processing, and membership verification
• Sell and promote memberships, communicating the value and benefits to prospective members
• Maintain accurate records and follow cash-handling procedures in compliance with organizational policies
• Assist with opening and closing procedures as assigned
• Maintain gift shop appearance, including restocking, merchandising, and inventory organization
• Process retail transactions accurately and support loss prevention practices
• Communicate effectively with team members, volunteers, and supervisors to ensure smooth daily operations
• Follow all safety protocols and respond appropriately in emergency situations
• Support an inclusive environment by demonstrating sensitivity to visitors of all abilities, backgrounds, and identities

Requirements

• High school diploma or GED equivalent
• Strong interpersonal and communication skills with the ability to connect with people of all ages
• Comfort working in a fast-paced, high-energy, public-facing environment
• Reliable, punctual, and detail-oriented
• Ability to work weekends, holidays, and occasional evenings as required
• Experience in customer service, hospitality, retail, or informal education settings
• Basic cash handling and POS experience

Physical Demands

• Must be able to stand for long periods of time typically up to 6 hours
• Must be able to lift up to 30 pounds
• Must be able to kneel or bend over as required for stocking inventory

Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.