Guest Experience & Gift Shop Associate (Ticketing)

McWane Science Center; Birmingham (AL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free membership

IMAX Dome Theater screenings

Discounts in gift shop and programs

403(b) retirement plan with company...

On-site parking

Job summary

McWane Science Center in Birmingham, AL is seeking a Guest Experience Associate to support guest services counter and gift shop, delivering excellent customer service and assisting guests with sales and information.

This 28-hour per week position offers flexible hours with benefits such as free membership, IMAX Dome Theater screenings, discounts, a 403(b) plan with company match, and on-site parking.

Qualifications

• High School diploma or equivalent.
• Flexible hours across 7 days, including holidays.
• Excellent customer service and communication skills.
• Pleasant, outgoing personality.
• Legible handwriting.
• 1+ year cash-handling experience and ability to balance cash drawer.
• 1+ year customer service experience.
• Point of Sale computer experience.
• Must be at least 18 years of age.

Responsibilities

• Greet, inform and respond to all guests with sincerity, enthusiasm and positivity.
• Provide friendly, professional service for any customer service need and resolve or assist in the resolution of any issues with a positive attitude.
• Understand and communicate clearly to guests all vital information regarding pricing, programs, exhibits, events, IMAX films and other McWane Science Center activities and areas.
• Suggest and sell memberships, IMAX films and other programs.
• Complete all guest transactions accurately and in a timely manner while maintaining a balanced cash drawer.
• Follow all opening/closing procedures as directed by supervisory staff.
• Assist in maintaining cleanliness and neat visual presentation of all front-of-house spaces including the merchandising of products.
• Assist with product check-in and established inventory procedures.
• Maintain a high level of professionalism in performing assigned duties and tasks in representing McWane Science Center.
• Greet, check-in, and assist all groups with questions, scheduling, or other issues.

Skills

Customer service

Communication

Interpersonal skills

Pleasant personality

Cash handling

POS experience

Computer literacy

Fast-paced environment

Education

High School Diploma

Tools

POS system

Job description

McWane Science Center in Birmingham, AL is seeking a Guest Experience Associate to support guest services counter and gift shop, delivering excellent customer service and assisting guests with sales and information.

This 28-hour per week position offers flexible hours with benefits such as free membership, IMAX Dome Theater screenings, discounts, a 403(b) plan with company match, and on-site parking.