Visitor Service Associate

Imagination Station; Toledo (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused science center in Toledo is seeking a Visitor Services Associate to create welcoming experiences for visitors. This role involves greeting guests, processing admissions, and promoting memberships while ensuring a high standard of customer service. Ideal candidates will have a high school diploma and experience in customer service or retail. The position requires strong communication skills and the ability to work in a dynamic environment. Flexibility for weekends and holidays is necessary.

Qualifications

• Strong interpersonal and communication skills with the ability to connect with people of all ages.
• Comfort working in a fast-paced, high-energy, public-facing environment.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet and welcome all visitors with enthusiasm.
• Process admissions transactions accurately using the point-of-sale (POS) system.
• Sell and promote memberships, communicating value and benefits.

Skills

Interpersonal and communication skills

Customer service experience

Cash handling experience

Detail-oriented

Education

High school diploma or GED equivalent

Job description

Description: The Visitor Services Associate serves as a frontline ambassador for Imagination Station Toledo, creating welcoming, engaging, and memorable experiences for every guest who walks through our doors. This role is central to fulfilling our mission of inspiring curiosity and a lifelong love of science through hands‑on discovery. Associates work across multiple visitor‑facing areas including the Visitor Services desk and the Science2Go retail shop — and play a vital role in making science accessible and exciting for people of all ages and backgrounds.

Responsibilities

• Greet and welcome all visitors with enthusiasm and a guest‑first mindset
• Respond to visitor questions and needs with accuracy, warmth, and patience
• Process admissions transactions accurately using the point‑of‑sale (POS) system, including cash handling, credit card processing, and membership verification
• Sell and promote memberships, communicating the value and benefits to prospective members
• Maintain accurate records and follow cash‑handling procedures in compliance with organizational policies
• Assist with opening and closing procedures as assigned
• Maintain gift shop appearance, including restocking, merchandising, and inventory organization
• Process retail transactions accurately and support loss prevention practices
• Communicate effectively with team members, volunteers, and supervisors to ensure smooth daily operations
• Follow all safety protocols and respond appropriately in emergency situations
• Support an inclusive environment by demonstrating sensitivity to visitors of all abilities, backgrounds, and identities

Requirements

• High school diploma or GED equivalent
• Strong interpersonal and communication skills with the ability to connect with people of all ages
• Comfort working in a fast‑paced, high‑energy, public‑facing environment
• Reliable, punctual, and detail‑oriented
• Ability to work weekends, holidays, and occasional evenings as required
• Experience in customer service, hospitality, retail, or informal education settings
• Basic cash handling and POS experience

Physical Demands

• Must be able to stand for long periods of time typically up to 6 hours
• Must be able to lift up to 30 pounds
• Must be able to kneel or bend over as required for stocking inventory