Ticket to Work Advocate & Job Placement Specialist

America Works of New York Inc; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

America Works of New York Inc is seeking a Ticket to Work Representative to support clients with disability benefits, manage a caseload, and coordinate job development, search, placement, and coaching. This on-site role in Jamaica, Queens requires strong communication and client service skills.

Responsibilities include intakes, outreach, documentation, employer partnerships, and guiding clients toward sustainable employment, with probationary hourly pay and a path to annual salary plus

Qualifications

• Bachelor's degree required.
• Ability to complete and pass the SSA Suitability Process.
• Paid or volunteer work in social services is preferred but not required.
• Experience collaborating with individuals with disabilities and/or substance abuse is preferred but not required.
• Microsoft 365 proficiency.
• Salesforce experience preferred but not required.
• CWIC certification ability to pass is preferred but not required.

Responsibilities

• Conduct timely intakes and assessments in line with program procedures.
• Maintain daily outreach calls to identify and enroll eligible participants into the TTW program.
• Provide end-to-end employment support, including job development, search, placement, and coaching.
• Develop and maintain required documentation (IWP, coaching/development reports, progress updates).
• Assist participants with employment goals, job matching, and ongoing support before and after placement.
• Submit pay stubs promptly to ensure timely reimbursement.
• Build and sustain partnerships with employers and workforce stakeholders to expand opportunities.
• Use job boards, career fairs, and networking to generate job leads.
• Manage a caseload (virtual and onsite), track progress, and provide individualized support.
• Guide clients in overcoming barriers and achieving sustainable employment.
• Respond to inquiries and ensure timely follow-up.
• Document all activities in the secure system clearly, concisely, and professionally.

Skills

Microsoft 365

Salesforce

Education

Bachelor's Degree

CWIC certification

Tools

Microsoft 365

Salesforce

Job description

America Works of New York Inc is seeking a Ticket to Work Representative to support clients with disability benefits, manage a caseload, and coordinate job development, search, placement, and coaching. This on-site role in Jamaica, Queens requires strong communication and client service skills.

Responsibilities include intakes, outreach, documentation, employer partnerships, and guiding clients toward sustainable employment, with probationary hourly pay and a path to annual salary plus