Ticket to Work Advocate & Employment Coach

America Works of New York Inc; Seattle (WA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Sick time accrual

Medical insurance option

Staffing agency onboarding

Job summary

America Works is seeking a Ticket to Work Representative to manage a client caseload and serve as the primary contact for clients pursuing the Ticket to Work program.

Responsibilities include intakes, outreach, job development, documentation, and collaboration with employers to expand opportunities for individuals with disabilities. This is an on-site role with standard hours in Olympia, WA.

Qualifications

• Bachelor's degree required.
• Ability to complete and pass SSA Suitability Process.
• Experience in social services preferred.
• Experience collaborating with individuals with disabilities and/or substance abuse preferred.
• Proficiency with Microsoft 365.
• Salesforce experience preferred.
• CWIC certification preferred.

Responsibilities

• Conduct timely intakes and assessments.
• Maintain daily outreach to enroll eligible participants.
• Provide end-to-end employment support including job development and coaching.
• Develop and maintain required documentation (IWP, reports, progress updates).
• Assist participants with employment goals, job matching and ongoing support.
• Submit pay stubs to ensure timely reimbursement.
• Build partnerships with employers and workforce stakeholders.
• Use job boards, career fairs and networking to generate leads.
• Manage caseload (virtual and onsite) and provide individualized support.
• Document all activities in the secure system clearly and concisely.

Skills

Bachelor's Degree

SSA Suitability Process

CWIC Certification

Education

Bachelor's Degree

Tools

Microsoft 365

Salesforce

Job description

America Works is seeking a Ticket to Work Representative to manage a client caseload and serve as the primary contact for clients pursuing the Ticket to Work program.

Responsibilities include intakes, outreach, job development, documentation, and collaboration with employers to expand opportunities for individuals with disabilities. This is an on-site role with standard hours in Olympia, WA.