Ticket-to-Work Support Specialist

Allsup, LLC; St. Louis (MO); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Paid holidays

Flexible spending accounts

Job summary

Allsup, LLC is hiring a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in our Return to Work program. You will build positive relationships, handle calls, review correspondence and complete forms while educating beneficiaries about the SSA Ticket-to-Work program.

This role offers monthly bonus opportunities and a collaborative workplace. Preferred candidates have a bachelor's degree or equivalent experience, 1–2 years in customer service, and strong

Qualifications

• Bachelor's degree preferred or equivalent experience
• 1–2 years' customer service experience
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong communication and customer relations skills
• Flexible, adaptive and responsive to change
• Highly motivated and goal oriented

Responsibilities

• Handle inbound and outbound calls
• Effectively manage conversations
• Build rapport and redirect conversation
• Review correspondence
• Complete necessary forms
• Educate about the Social Security Administration Ticket-to-Work program
• Achieve performance targets
• Opportunity for Monthly Bonuses

Skills

Customer service

Communication skills

Multitasking

Critical thinking

Organizational skills

Adaptability

Target driven

Education

Bachelor's degree preferred

HS Diploma or GED required

Job description

Allsup, LLC is hiring a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in our Return to Work program. You will build positive relationships, handle calls, review correspondence and complete forms while educating beneficiaries about the SSA Ticket-to-Work program.

This role offers monthly bonus opportunities and a collaborative workplace. Preferred candidates have a bachelor's degree or equivalent experience, 1–2 years in customer service, and strong