Ticket to Work Representative

America Works of New York Inc; Seattle (WA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Sick time accrual

Medical insurance option

Staffing agency onboarding

Job summary

America Works is seeking a Ticket to Work Representative to manage a client caseload and serve as the primary contact for clients pursuing the Ticket to Work program.

Responsibilities include intakes, outreach, job development, documentation, and collaboration with employers to expand opportunities for individuals with disabilities. This is an on-site role with standard hours in Olympia, WA.

Qualifications

• Bachelor's degree required.
• Ability to complete and pass SSA Suitability Process.
• Experience in social services preferred.
• Experience collaborating with individuals with disabilities and/or substance abuse preferred.
• Proficiency with Microsoft 365.
• Salesforce experience preferred.
• CWIC certification preferred.

Responsibilities

• Conduct timely intakes and assessments.
• Maintain daily outreach to enroll eligible participants.
• Provide end-to-end employment support including job development and coaching.
• Develop and maintain required documentation (IWP, reports, progress updates).
• Assist participants with employment goals, job matching and ongoing support.
• Submit pay stubs to ensure timely reimbursement.
• Build partnerships with employers and workforce stakeholders.
• Use job boards, career fairs and networking to generate leads.
• Manage caseload (virtual and onsite) and provide individualized support.
• Document all activities in the secure system clearly and concisely.

Skills

Bachelor's Degree

SSA Suitability Process

CWIC Certification

Education

Bachelor's Degree

Tools

Microsoft 365

Salesforce

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Ticket to Work Representative
Location: Olympia, WA
Schedule: Monday to Friday 9AM to 5PM (On-Site)
Compensation: $25 hourly pay during probationary period*, then $50,000-$55,000 Annual Salary, plus commission

About

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program, Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. As the primary point of contact for America Works Employment Network's clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals.

Duties and responsibilities

• Conduct timely intakes and assessments in line with program procedures.
• Maintain daily outreach calls to identify and enroll eligible participants into the Ticket to Work (TTW) program.
• Provide end-to-end employment support, including job development, search, placement, and coaching.
• Develop and maintain required documentation (IWP, job coaching/development reports, progress updates).
• Assist participants with employment goals, job matching, and ongoing support before and after placement.
• Submit pay stubs promptly to ensure timely reimbursement.
• Build and sustain partnerships with employers and workforce stakeholders to expand job opportunities for individuals with disabilities.
• Use job boards, career fairs, and networking to generate job leads.
• Manage a caseload (virtual and onsite), track progress, and provide individualized support.
• Guide clients in overcoming barriers and achieving sustainable employment.
• Respond to inquiries and ensure timely follow-up.
• Document all activities in the secure system clearly, concisely, and professionally.

Required skills and qualifications:

• Bachelor's Degree
• Ability to complete and pass the Social Security Administration's Suitability Process
• Paid or volunteer work in social services (preferred, but not required)
• Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
• Microsoft 365
• Salesforce (strongly preferred, but not required)
• Ability to complete and pass the Social Security Administration's CWIC certification (preferred, but not required)

*This position will be onboarded via staffing agency with limited benefit and will receive sick time accrual and option for medical insurance coverage*