Ticket-to-Work Support Specialist

Allsup, LLC; Nashville (TN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending and Health Savings

Tuition Reimbursement

Pet Insurance

Employee Assistance Program

Job summary

Allsup, LLC in Nashville is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in the Return to Work program. You will build positive relationships and deliver ongoing education about SSA Ticket-to-Work while managing calls and forms.

The role offers a potential for monthly bonuses and a collaborative work environment with opportunities for professional development and a flexible schedule for eligible positions.

Qualifications

• Bachelor's degree preferred or equivalent experience (HS Diploma or GED required)
• One (1) to two (2) years' customer service
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong critical thinking and problem solving skills
• Strong organizational skills
• Excellent written/verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Responsibilities

• Handle inbound and outbound calls
• Effectively manage conversations
• Build rapport and redirect conversation
• Review correspondence
• Complete necessary forms
• Provide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participation
• Achieves performance targets
• Opportunity for Monthly Bonuses

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Adaptability

Target driven

Education

Bachelor's degree preferred

HS Diploma or GED required

Job description

Allsup, LLC in Nashville is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in the Return to Work program. You will build positive relationships and deliver ongoing education about SSA Ticket-to-Work while managing calls and forms.

The role offers a potential for monthly bonuses and a collaborative work environment with opportunities for professional development and a flexible schedule for eligible positions.