Ticket Seller/Ticket Taker - Hoover Met Complex

The Sports Facilities Advisory & Management; Hoover (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Hoover Met Complex is seeking a Part-Time Ticket Seller/Ticket Taker to handle tickets for events at the Hoover Met Complex in Hoover, AL. The role reports to the General Manager in the Operations department and requires non-exempt status.

The position focuses on courteous public interaction, guiding guests on ticket options, resolving issues, and supporting event teams with various duties while maintaining a professional demeanor. Availability includes nights and weekends.

Qualifications

• Follow oral and written instructions accurately.
• Must communicate clearly with guests and team members.
• Able to resolve ticketing issues and customer complaints.
• Available nights, weekends and holidays as required.
• Must be able to stand for long periods of time.
• Able to lift/move up to 20 pounds as needed.

Responsibilities

• Courteously engage with the public face-to-face.
• Provide information to guests about tickets and the facility.
• Assist guests with ticketing issues and resolve complaints.
• Maintain professional relationships with teammates, clients, and the public.
• Keep work area neat, clean, and organized.
• Adhere to facility policies and procedures.
• Assist event teams and management with additional duties.

Skills

Oral and written instructions

Guest communication

Problem solving

Flexible schedule

Availability nights weekends holidays

Stamina to stand long periods

Lifting up to 20 pounds

Job description

TICKET SELLER/TICKET TAKER - Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Ticket Seller and the Ticket Taker will handle all tickets for public and private events held at the Hoover Met Complex or any other designated facility as necessitated by promoters renting the facilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Courteously engaging with the public face-to-face
• Provides information to the public regarding tickets and facility
• Assists guests with ticketing issues and complaint resolution
• Maintains a professional and polite relationship with team members, clients, and the public
• Maintains work area in a professional, neat and clean manner
• Adheres to all policies and procedures of the facility
• Assists all event team members and management with any additional duties

MINIMUM QUALIFICATIONS:

• Ability to follow oral and written instructions
• Ability to effectively communicate with guests
• Ability to make rational decisions and assist customers with problem-solving
• Available nights, weekends, and holidays
• Ability to stand for long periods of time
• Ability to work a flexible schedule and be prompt for scheduled shift

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Working environment is fast-paced
• Must be able to lift and/or move up to 20 pounds