Climbing Attendant - Hoover Met Complex

The Sports Facilities Advisory & Management; Hoover (AL); On-site; USD 14,000 - 21,000; Part time

Job summary

The Hoover Metropolitan Complex is seeking a part-time Climbing Attendant to assist guests in the Climbing & Adventure facility, ensuring safety and a positive experience. Training is provided, with ongoing responsibilities under the Climbing Lead.

Responsibilities include greeting guests, processing check-ins and payments, managing memberships, and staying informed about pricing, events, and equipment. A flexible schedule is required.

Qualifications

• Must be able to work with guests of all ages.
• Flexible schedule including nights, weekends, holidays.
• Proficient with computers, barcode scanners, webcams, and online waivers.
• Strong verbal and written communication skills.
• Able to stay calm in fast-paced environments.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet guests promptly and provide excellent customer service.
• Encourage and maintain positive interactions with guests.
• Know and enforce facility policies and procedures.
• Complete check-in procedures and process payments.
• Assign barcode key tags for monthly memberships.
• Track memberships and family units in Rock Gym Pro.
• Be knowledgeable about pricing, events, equipment, and climbing structures.
• Complete daily assignments before, during, and after each shift.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Guest service

Safety awareness

Tools

Barcode scanners

Computers

Job description

CLIMBING ATTENDANT - Hoover Met Complex

HOOV SFM, LLC

LOCATION: HOOVER, AL

DEPARTMENT: OPERATIONS

REPORTS TO: CLIMBING LEAD

STATUS: PART-TIME/SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Climbing Attendant is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. Initial on the job training will be provided in addition to continued training responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet guests promptly and provide excellent customer service
• Always be encouraging and positive to all guests and refrain from using negative language
• Know and enforce the facility's policies and procedures
• Complete check-in procedures and process payments
• Assign barcode key tags to those who purchase a monthly membership
• Keep track of memberships and family units within Rock Gym Pro
• Be knowledgeable about pricing, events offered, equipment, and all climbing structures
• Complete daily assignments before, during, and after each shift as directed by management

MINIMUM QUALIFICATIONS

• Ability to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
• Must be able to work with computers, barcode scanners, webcams, and online waivers
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Committed to the safety and wellbeing of others
• Must be at least 16 years old

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to stand for long periods of time
• Must show proficiency with all climbing equipment, procedures, and elements
• Must be able to manually belay in case of emergency
• Must be able to lift 40 pounds waist high
• Must wear proper uniform
• Facility has intermittent noise

PREFERRED:

• Climbing experience or a willingness to learn