Box Office Team Member – Virginia Beach Sports Center

The Sports Facilities Advisory & Management; Virginia Beach (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Sports Facilities Management, LLC operates Virginia Beach Sports Center, where a Part-Time Ticket Seller provides frontline guest service for public and private events at VBSC or designated facilities. The role handles ticketing needs and will-call, assisting guests with inquiries and resolving issues.

The position is part-time (non-exempt) in the EVENTS department, requiring a high school diploma, strong communication, and the ability to work nights, weekends, and holidays while maintaining a

Qualifications

• High school diploma or equivalent is required.
• Ability to follow oral and written instructions.
• Excellent verbal and written communication skills are required.
• Customer service experience is required.
• Must be available nights, weekends and holidays.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greets guests and handles ticket sales in person or by phone.
• Provides information about tickets and facility to guests.
• Manages will-call and resolves ticketing issues.
• Reprints orders as needed and maintains professional interactions.
• Maintains a clean, organized work area and supports event team members.
• Follows facility policies and performs other duties as assigned.

Skills

Customer service experience

Communication

Multitasking

Problem solving

Shift flexibility

Independent/team work

Education

High School Diploma or equivalent

Job description

TICKET SELLER - Virginia Beach Sports Center

Sports Facilities Management, LLC

LOCATION: Virginia Beach, VA

DEPARTMENT: EVENTS

REPORTS TO: EVENTS MANAGER

STATUS: PART-TIME ( NON-EXEMPT)

ABOUT THE COMPANY:

Virginia Beach Sports Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Virginia Beach, VA. You will join a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Virginia Beach Sports Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Ticket Seller provides the first point of contact for all guests. The Team Member will handle all tickets for public and private events held at VBSC or any other designated facility as necessitated by promoters renting the facilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Courteously engaging with the public face-to-face or via telephone
• Provides information to the public regarding tickets and facility
• Manages the "will-call" portion of the box office
• Assists guests with ticketing issues and complaint resolution
• Reprints orders as needed
• Maintains a professional and polite relationship with team members, clients, and the public
• Maintains work area in a professional, neat and clean manner
• Assists all event team members and management with any additional duties
• Adheres to all policies and procedures of the facility
• All other duties as assigned by management

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Ability to follow oral and written instructions
• Ability to effectively communicate with guests
• Ability to make rational decisions and assist customers with problem-solving
• Must be available nights, weekends, and holidays
• Ability to work a flexible schedule and be prompt for scheduled shift
• Must have customer service experience
• Must have excellent verbal and written communication skills
• Ability to work independently or in a group setting, accept responsibility for designated assignments and exercise judgement and initiative
• Ability to multitask and work in a high pressure and fast paced environment
• Acts as liaison between the facility and clients, ensuring al clients' requirements are met and facility rules, regulations and policies are adhered to

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift and/or move up to 25 pounds waist high
• Working environment is fast-paced
• Prolonged period of sitting at a desk
• Will be required to operate a computer