Operations Team Member - Sand Mountain Park & Amphitheater

The Sports Facilities Advisory & Management; Albertville (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Sand Mountain Park & Amphitheater is seeking an Operations Team Member in Albertville, AL to support daily park activities and guest experiences. The role covers setup, game operations, cleanliness, and guest assistance in a fast-paced recreation environment.

The ideal candidate has 2–4 years in sports/recreation, is skilled with scoreboard operation, and can mentor participants while delivering superior customer service. This is a part-time, non-exempt position within our operations department.

Qualifications

• 2-4 years of experience in the Sports/Recreation field.
• Experience operating an electric scoreboard.
• Experience in coaching or mentoring athletes or children.
• Proven success in being a quality team member.
• Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events.
• Experience and success in customer service, leadership, and organization.

Responsibilities

• Ensure correct equipment is available for games, and proper set up of all play areas.
• Ensure games start on time and are scored accurately.
• Monitor all game play areas including turf and courts.
• Maintain and control trash in all areas of the park and buildings.
• Monitor, maintain and service restrooms in all areas of the parks and buildings.
• Communicate issues and updates to supervisor and team members.
• Assist with coordination of all programming and events.
• Assist other departments as necessary.
• Complete special projects and daily assignments as directed by management.
• Greet guests and provide answers and directions as needed.
• Provide courteous and friendly service to all guests and staff.
• Be knowledgeable about prices, leagues, and events.
• Report incidents to GM/AGM/MOD.
• Know and enforce facility policies and rules.
• Take shift-lead responsibilities based on merit & experience.

Skills

Sports/Recreation experience

Scoreboard operation

Coaching experience

Customer service

Job description

OPERATIONS TEAM MEMBER - Sand Mountain Park & Amphitheater

SMP SFM, LLC

LOCATION: Albertville, AL

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF LOCAL PROGRAMMING

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensure correct equipment is available for games, and proper set up of all play areas
• Ensure games start on time and are scored accurately
• Monitor all game play areas including turf and courts
• Maintain and control trash in all areas of the park and buildings
• Monitor, maintain and service restrooms in all areas of the parks and buildings
• Consistently communicate issues and relevant updates to your supervisor and applicable Team members
• Assist with the coordination of all programming and applicable events
• Assist other departments as necessary
• Complete special projects, daily assignments and other duties as directed by management
• Greet guests and provide answers and directions as needed
• Provide courteous and friendly service to all guests and staff
• Be knowledgeable about prices, leagues, and events
• Report all incidents, accidents, injuries, and altercations to GM, AGM, or MOD
• Know and enforce the facility's policies, procedures, and rules
• Take one shift-lead responsibilities that are earned/awarded based on merit & experience
• Keep book during games
• Accurately operate scoreboard
• Additional tasks assigned by management

THE IDEAL CANDIDATE HAS:

• 2-4 years of experience in the Sports/Recreation field
• Strong eye for detail and safety compliance
• Experience operating an electric scoreboard
• Experience in coaching or mentoring athletes or children
• Proven success in being a quality team member
• Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• Can work with a wide variety of age groups
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Have sports experience or an interest to learn

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Facility has intermittent noise
• Will be required to operate a computer
• Must be able to walk intermittently
• Must be able to safely operate a Utility Vehicle